Pure Cleaning Group
Team of named cleaners like Holly and Emma who customers say do extra unrequested tasks.
From 218 Google reviewsThe standout pattern is cleaners going beyond the agreed scope with unrequested extras, though one detailed complaint about management making unsubstantiated behavioral accusations without explanation raises questions about how conflicts are handled. With such a small sample covering general house cleaning rather than their listed oven/BBQ specialty, it's worth confirming they actually focus on appliance cleaning work.
Their work
What it's like working with them
Based on a sample of recent customer reviews (218 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 53 oven & bbq cleanings in Frankston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pure Cleaning Group
Owner-operated by Mitchell and Ann Edwards, this locally-owned cleaning service appears to handle both regular house cleaning and specialized oven/BBQ work, though the sample reviews focus heavily on general home cleaning rather than appliance-specific jobs. The team includes several named cleaners—Anna, Emily, Holly, Emma, and Jasmine—who customers praise for being thorough with details like extra tasks not originally requested. Reviews highlight their comfort with pets and willingness to discuss cleaning preferences with homeowners rather than following a rigid checklist. However, one customer reported a significant communication breakdown with management involving unsubstantiated behavioral accusations that were never explained, suggesting potential inconsistencies in how client concerns are handled.
Best for: regular house cleaning with personal attention to detail, post-renovation cleanup, and households with pets where you want cleaners who discuss your preferences.
Location
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Claim This Profile — Free →Common questions about Pure Cleaning Group
Does Pure Cleaning Group actually specialize in oven and BBQ cleaning?+
While they're listed as an oven and BBQ cleaning service, the available reviews focus entirely on general house cleaning work. Customers mention post-renovation cleaning, regular home maintenance, and detailed household tasks, but none specifically discuss appliance cleaning. It's worth confirming with them directly whether oven and BBQ cleaning is their main focus or just one service among many.
Which areas around Patterson Lakes does Pure Cleaning Group service?+
The reviews don't specify their exact service radius beyond being locally owned and operated in Patterson Lakes. Multiple customers mention using them repeatedly and recommending them to others, suggesting they serve the broader local area. Contact them directly to confirm coverage for your specific location.
What do customers say about Pure Cleaning Group's staff?+
Customers frequently mention specific cleaners by name—Holly, Emma, Jasmine, Anna, Emily—and praise them for being thorough, pet-friendly, and willing to do extra tasks beyond what was requested. One customer specifically noted that cleaners discuss preferences rather than following a rigid checklist. However, one review detailed a communication issue with management involving unsubstantiated client behavior concerns.
Do they bring their own cleaning supplies and equipment?+
Yes, at least one customer specifically mentioned that Mitchell and Ann 'brought all their own equipment and cleaning supplies' for a post-renovation clean. This suggests they come fully equipped, though it's worth confirming this applies to all service types, especially if you're specifically needing oven or BBQ cleaning equipment.