Bassett Plumbing
Customers report saving thousands by getting Darren's honest second opinion on expensive plumbing quotes.
From 60 Google reviewsEmergency response appears to be a strength, with hot water systems replaced within 24 hours and same-day fixes mentioned multiple times. The small sample shows perfect 5-star ratings, but with limited coverage you'd want to verify these patterns hold across their full review history.
Their work
What it's like working with them
Based on a sample of recent customer reviews (60 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 140 plumbers in Frankston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Bassett Plumbing
Owner-operated by Darren, this plumbing service consistently delivers emergency repairs within 24 hours, with multiple customers praising their rapid response to hot water system failures and urgent fixes. The team specialises in diagnostic work that saves customers money — one review highlights how they avoided a $2,500 overcharge by properly assessing the actual problem. Darren's approach focuses on presenting multiple repair options with clear explanations of pros and cons, helping homeowners make informed decisions rather than pushing expensive solutions. Their work spans everything from toilet re-plumbing to outdoor tap repairs, with customers specifically noting their transparent pricing and thorough cleanup after jobs.
Best for: emergency hot water system failures, second opinions on expensive quotes, customers who want repair options explained clearly, and jobs requiring honest diagnostic work.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Bassett Plumbing
Does Bassett Plumbing offer emergency callouts in Frankston?+
Yes, reviews specifically mention 24-hour emergency response. One customer had their hot water system fail at 3pm and Bassett Plumbing had a replacement installed within 24 hours. Another mentions getting same-day service for urgent repairs. Darren appears to prioritise emergency work and responds quickly to urgent plumbing failures.
What do customers say about Bassett Plumbing's pricing?+
Reviews consistently praise their honest and transparent pricing approach. One customer reports saving $2,500 compared to another quote they received, suggesting Darren provides accurate diagnostics rather than overselling. Multiple reviews mention pricing was 'fair', 'reasonable', and 'cheaper than expected', with transparent cost explanations provided upfront.
Who will actually do the plumbing work?+
Owner Darren appears to personally handle jobs or directly supervise his crew. Multiple reviews mention him by name, describing his hands-on approach to explaining options and overseeing work quality. Reviews refer to both 'Darren' individually and 'Darren and his crew', suggesting he maintains direct involvement in projects.
How does Bassett Plumbing handle job communication?+
Reviews highlight professional communication practices including 30-minute arrival notifications and clear explanations throughout the work. Customers appreciate that Darren takes time to explain what he's doing and why, presenting multiple repair options with pros and cons rather than just proceeding with one approach.