Frankston Plumbing Group
Three technicians - Chris, Matt, and Shane - each praised by name for distinct specialties from gas leaks to property preparation.
From 123 Google reviewsThe standout pattern is their willingness to handle emergency callouts and equipment supplier failures, with Chris sourcing missing SodaTap parts on the spot and the team responding to Friday afternoon gas leaks. Every review mentions the technicians explaining repair options or walking customers through the process step-by-step.
Their work
What it's like working with them
Based on a sample of recent customer reviews (123 total)
“explained the pros and cons for each”
“went and sourced the parts straight away”
“explained each step clearly and calmly”
What they help with
Based on what their customers hired them for
How they stack up
Context from 140 plumbers in Frankston
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Frankston Plumbing Group
The team includes Chris, Matt, and Shane, with customers specifically praising each technician by name across different types of work. Chris handles gas installations and specialty equipment like SodaTap systems, sourcing missing parts on the spot when suppliers fall short. Matt focuses on comprehensive plumbing solutions, walking customers through multiple options with clear pros and cons for each approach. Shane takes on property preparation work, including both indoor and outdoor plumbing for house sales and aged care transitions. Reviews consistently highlight their willingness to handle emergency callouts, including Friday afternoon gas leaks, and their practice of explaining each repair step to homeowners rather than just doing the work silently.
Best for emergency gas leak repairs, specialty equipment installations like SodaTap systems, property preparation plumbing for house sales, and customers who want repair options explained clearly rather than just being told what needs doing.
Location
Often needed together
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Claim This Profile — Free →Common questions about Frankston Plumbing Group
Which technicians handle different types of work at Frankston Plumbing Group?+
Reviews mention three specific technicians by name: Chris handles gas installations and specialty equipment like SodaTap systems, Matt focuses on comprehensive plumbing solutions and explaining repair options, and Shane specializes in property preparation work for house sales and aged care transitions. Customers consistently praise each technician for their specific expertise rather than generic service.
Does Frankston Plumbing Group handle emergency callouts?+
Yes, reviews specifically mention emergency response including Friday afternoon gas leaks. One customer noted they made time for an unexpected emergency and explained each repair step clearly and calmly. They also offer short-notice service, with one review praising their willingness to come by at short notice when a customer's electric cooktop installation fell through.
How do they handle supplier issues or missing parts?+
Reviews highlight their problem-solving approach when suppliers fail. One customer mentioned that when a SodaTap arrived with missing parts, Chris went and sourced the replacement parts straight away with no fuss. This suggests they don't just reschedule jobs when suppliers make mistakes - they actively solve the problem on the spot.
What do customers say about their communication style?+
Every review emphasizes their explanatory approach rather than just doing work silently. Matt specifically gets praised for offering choices and explaining pros and cons for each repair option. During emergency calls, they explain each step clearly and calmly, and provide options and advice about both immediate repairs and future work needs.