Island Energy
Joel personally handles design visits and makes multiple trips for remote property installations.
From 12 Google reviewsThe standout pattern is his hands-on approach to design visits and ongoing communication support. However, one detailed complaint raises concerns about invoicing before proper commissioning and extended office closures affecting customer support.
Their work
What it's like working with them
Based on a sample of recent customer reviews (12 total)
“system was installed and running efficiently within a week”
“performing exceptionally well over the past year”
What they help with
Based on what their customers hired them for
How they stack up
Context from 140 solar panel installations in Frankston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Island Energy
Joel leads this solar installation business with a hands-on approach that stands out for remote builds and challenging installations. Customers consistently mention his willingness to make multiple site visits during the design phase, particularly valuable for homeowners living away from their construction sites. The business focuses on residential PV systems, with documented installations ranging up to 10kW capacity. Joel handles both the technical design work and customer communication directly, while maintaining a dedicated installation crew. However, one significant concern emerges around project completion processes, with a customer reporting premature invoicing before proper commissioning and inspection approval, followed by extended communication gaps during office closures.
Best for: residential solar installations on remote properties, customers who value direct owner involvement, and homeowners needing flexible site visit scheduling during the design phase.
Location
Often needed together
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Claim This Profile — Free →Common questions about Island Energy
Does Joel handle the design work personally?+
Yes, customers specifically mention Joel designing their systems and making multiple site visits during the planning phase. One customer noted he made several trips to gather information for a remote property installation. He appears to handle both the technical design and ongoing customer communication directly rather than delegating to staff.
How long does installation typically take?+
One customer reported their system was 'installed and running efficiently within a week' from start to finish. However, this may refer to the physical installation rather than full commissioning. Reviews suggest the installation crew works efficiently, though there may be additional time needed for inspection and approval processes.
What do customers say about Island Energy's communication?+
Most customers praise Joel's availability, with reviews mentioning he's 'always available to answer calls and emails' and 'easy to liaise with.' However, one customer experienced significant communication issues during an office closure that lasted a month, leaving them unable to resolve commissioning problems.
Are there any concerns about their service?+
One detailed complaint describes being invoiced for a 'complete' job before the system was actually commissioned and approved, followed by poor communication during an extended office closure. The customer had to contact the electricity distributor directly and was advised to report the issue to consumer affairs.