Mason Refrigeration
Team approach with customers naming Clare for coordination, Jack for installations, and Jarrod for split system expertise.
From 39 Google reviewsThe standout pattern is their comprehensive approach that goes beyond basic installation to include system sizing advice, energy efficiency guidance, and complete warranty setup. Multiple customers mention the teams working non-stop and providing detailed explanations throughout the process, suggesting a thorough rather than rushed service style.
Their work
What it's like working with them
Based on a sample of recent customer reviews (39 total)
“Clare was fantastic with communication”
“did not stop from the time they got here”
“registered the unit with the manufacturer for warranty”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Mason Refrigeration
This air conditioning specialist operates with a team approach, with customers specifically praising Jack for fan installations, Jarrod for split system expertise, and the duo of Jessie and Jayden for their collaborative work ethic. The business handles both single-unit installations and complex multi-unit projects, including commercial-grade VRF systems with four or more units. Reviews highlight their comprehensive service model that includes system sizing recommendations, energy efficiency guidance, and smart thermostat setup alongside the physical installation. Clare coordinates projects and maintains customer communication throughout the process, while the installation teams are consistently noted for explaining each step of the work and providing detailed maintenance guidance including filter schedules and warranty registration.
Best for: comprehensive split system installations with full setup guidance, complex multi-unit VRF system projects, and customers who want detailed explanations throughout the installation process.
Location
Often needed together
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Claim This Profile — Free →Common questions about Mason Refrigeration
What areas does Mason Refrigeration service?+
Based in Breakwater, they service the broader Geelong region with one customer specifically mentioning their aircon installation service 'in Geelong'. The reviews don't specify their exact service radius, so it's worth confirming coverage for your specific location when you call for a quote.
Who are the key team members customers mention?+
Reviews consistently name Clare for project coordination and communication, Jack for fan and general installations, Jarrod for split system work, and the team of Jessie and Jayden who work collaboratively. Customers also mention Ryan, James and Killen as part of the installation crew for larger multi-unit projects.
Do they handle complex commercial-style installations?+
Yes, they install commercial-grade VRF (Variable Refrigerant Flow) systems with multiple units. One customer specifically praised their installation of four Midea VRF split cycle units, noting the team worked continuously from arrival until late afternoon to complete the complex job.
What's included beyond basic installation?+
Reviews indicate they provide comprehensive service including system sizing recommendations based on your home layout, energy efficiency guidance, smart thermostat setup, detailed maintenance instructions, filter replacement schedules, and warranty registration with manufacturers. They also explain each step of the installation process as they work.