South Vic Plumbing
Jake personally visits customers who complain to resolve issues and apologise for employee mistakes.
From 49 Google reviewsMultiple customers mention his diagnostic abilities, with one noting he identified a collapsed boundary trap that previous plumbers had missed. The small sample shows consistent praise for accommodating customer schedules and prompt responses to urgent drain problems.
Their work
What it's like working with them
Based on a sample of recent customer reviews (49 total)
“flexible with our times and manoeuvred his schedule to suit us”
What they help with
Based on what their customers hired them for
How they stack up
Context from 144 plumbers in Geelong
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About South Vic Plumbing
Owner-operated by Jake, this local team handles everything from collapsed boundary traps to oven installations, with multiple customers noting their diagnostic skills where other plumbers missed problems. Jake personally addresses service issues - one review details how he apologised in person for an employee mistake and reprimanded the worker, turning a one-star review into five stars. The crew includes team members like Ollie who assist with installations and heating work. Reviews consistently mention their willingness to work around customer schedules and provide same-day responses for urgent drain blockages. They appear to focus on residential plumbing repairs and replacements rather than just maintenance calls.
Best for: diagnostic plumbing problems other tradies can't solve, drain blockages requiring prompt attention, and customers who value direct communication with the business owner.
Location
Often needed together
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Claim This Profile — Free →Common questions about South Vic Plumbing
What areas does South Vic Plumbing service?+
Based in Geelong West, they appear to service the broader South-West Victoria region. Reviews mention Jake attending customer homes promptly, including same-day responses for urgent drain blockages. For specific coverage areas beyond Geelong, contact them directly as reviews don't detail their full service radius.
Does South Vic Plumbing handle emergency callouts?+
Reviews suggest they're responsive to urgent issues, with customers mentioning Jake being 'quick to attend' for blocked drains and accommodating tight schedules. One customer noted Jake's flexibility in rearranging his schedule to suit their needs. However, reviews don't specifically mention 24/7 emergency availability or after-hours rates.
What do customers say about South Vic Plumbing's diagnostic abilities?+
One standout review mentions Jake diagnosing a collapsed boundary trap that other plumbers had completely missed, leading to a proper pipe replacement solution. Customers consistently praise his knowledge and problem-solving approach. This suggests they're worth considering for complex issues where you want a thorough assessment rather than just a quick fix.
How does Jake handle service complaints?+
One detailed review shows Jake's approach to customer service issues - he personally visited a customer who left a one-star review, apologised for his employee's lack of communication, and explained what went wrong. The customer was so impressed with his accountability that they upgraded to five stars and now recommend the business.