Acclaim Air Conditioning
Fixed air conditioners other companies couldn't diagnose, with install crews that leave drop sheets at the front door.
The clearest pattern is troubleshooters: two reviewers had another company fail before Acclaim diagnosed and fixed the issue. That diagnostic side is person-specific. Luke gets praise for warranty repairs, Simon for thorough explanations, and Scott for servicing splits. On big installs, drop sheets go down at the front door and old parts leave in the truck, so neatness reads as routine, not a lucky day. Do your own price check first: three negative reviews mention high callout or diagnostic fees, even when the tech was nice and on time. For a full replacement, ask for Alessio if you want advice on unit sizing, or Jamie and Brian for harder ducted jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (86 total)
“Provided a solution another company couldn't”
“fast tracked installation within 10 days”
“cleaned up everything before he left”
“the right Diakin multihead aircon solution”
What they help with
Based on what their customers hired them for
How they stack up
Context from 32 air conditionings in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Acclaim Air Conditioning
This is a business where the same names keep getting called out for very specific strengths. Alessio shapes the quote, explains options, and fast-tracks the install, so sales advice is tied to a human, not a call centre. Jamie and Brian also lead bigger replacements, usually on tricky ducted setups in double-storey homes or duplexes. The install crews are repeatedly praised for drop sheets, tidy conduit, and hauling old gear away. Repeated theme: they revive systems another company has given up on.
Best for Daikin ducted and multihead installs in larger homes, tight summer installations, and diagnostic jobs where another company has already failed.
Location
Often needed together
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Claim This Profile — Free →Common questions about Acclaim Air Conditioning
What brands does Acclaim Air Conditioning mainly install?+
Daikin comes up far more than any other brand in the reviews, including multihead, split, and ducted units. Don't assume that's your only option though. They also service and repair older systems, and the sales team will explain why they recommend a particular setup. Ask for Alessio if you want someone who talks through options rather than just pushing one brand.
Are they good with urgent summer installations?+
Yes. One customer had a quote accepted in summer and installation completed within 10 days. Another enquired while their air con was barely working and had a new Daikin system installed within two weeks. Their reviews suggest they move fast when it's hot, so it's worth calling early in the season.
What do customers say about their pricing?+
Most reviewers call their pricing reasonable or competitively sharp, especially for Daikin systems. But a few negative reviews mention a $165 to $187 callout fee just to inspect a unit. Ask for a clear breakdown before booking a diagnostic, and compare the quote with other local outfits before committing.
Who are the main people I might deal with?+
Alessio is the main sales contact mentioned for advice and quotes. Jamie and Brian are also praised for running tricky installations. On the service side, Luke appears for warranty repairs, Simon for diagnostics, and Scott for servicing splits. The office team, especially Leanne and Michelle, gets repeated mentions for quick replies and chasing warranty parts.
Do they handle complex ducted replacements?+
Yes. Reviews include a full ducted replacement in a two-level home, a duplex multihead install, and a tricky job where reviewers said the team kept them informed the whole way. If you have a tight roof space or older building, mention that at quote stage so they can send the right crew.