The Fence Depot
Rita specializes in custom gates with smart lock integration while Hannah handles ongoing customer service.
From 114 Google reviewsMultiple reviews mention the team's willingness to provide ongoing advice and accommodate technical requirements like smart lock integration. The sample shows perfect 5-star ratings, though this represents less than 5% of their total review base.
Their work
What it's like working with them
Based on a sample of recent customer reviews (114 total)
“Hannah gives genuinely great customer service”
“Richard and Rita and team were exceptional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 fencings in Gold Coast
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About The Fence Depot
The Fence Depot operates with Rita and Hannah as key customer service representatives, with Rita specifically handling custom gate projects and complex installations. Based on the available reviews, they accommodate specialized requests like incorporating smart locks into custom gates, with one builder noting their willingness to work with specific technical requirements. The team provides in-person consultations at their Nerang office, where customers report the staff demonstrate extensive product knowledge and trade expertise. Their approach involves walking customers through options and providing ongoing advice throughout projects, rather than just taking orders and delivering.
Best for custom gate installations with smart technology integration, technical fencing projects requiring specialized expertise, and customers wanting detailed in-person consultations with knowledgeable staff.
Location
Often needed together
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Claim This Profile — Free →Common questions about The Fence Depot
Who should I speak to at The Fence Depot for custom gate projects?+
Reviews specifically mention Rita handling custom gate installations, including complex projects like incorporating smart locks. One builder noted Rita's expertise in working through technical requirements and providing professional guidance throughout the process. Hannah is praised for general customer service, while Richard works with Rita on project management.
Do they handle technically complex fencing projects?+
Based on available reviews, yes - they've successfully completed custom gates with smart lock integration and other specialized requirements. A builder customer specifically noted their willingness to accommodate fussy technical specifications. However, this is based on a small sample of reviews, so discuss your specific technical needs directly with them.
What's the customer service experience like at The Fence Depot?+
Customers report professional, knowledgeable service with staff who provide ongoing advice throughout projects. Multiple reviews praise the in-office consultation experience, describing the female staff as extremely knowledgeable about the trade. The team appears willing to help with questions and provide guidance beyond just taking orders.