SPL Security Solutions Underwood
Technicians Saxon, Rod, and Malcolm each specialise in different locksmith services, from installations to emergency callouts.
From 185 Google reviewsThe business handles everything from basic key cutting to complex security systems, but recent reviews show mixed experiences with call-out fees ranging from reasonable to $230+ for simple fixes that take minutes. Several customers appreciate that technicians explain the work and provide maintenance advice, though communication reliability varies significantly between different staff members.
Their work
What it's like working with them
Based on a sample of recent customer reviews (185 total)
“Saxon came on time and fixed all but one lock”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 locksmiths in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About SPL Security Solutions Underwood
SPL Security Solutions operates as a comprehensive locksmith and security business with technicians specialising in different areas - Saxon handles door hardware installations, Rod focuses on intercom systems, Malcolm covers emergency lockouts and gate locks, while Vince manages quotes and customer service. The business covers both residential and commercial work, from simple key cutting to complex security system installations, but reviews reveal they also handle car key programming and safe servicing. Their approach tends toward thorough installations with attention to detail, though customers note significant variation in after-hours availability and call-out policies. The team appears well-suited for planned installations and routine locksmith work, with several technicians praised for taking time to explain options and ensure customer understanding of the work being performed.
Best for: planned lock installations and security system setups, emergency lockouts with quick response needs, car key programming and replacement, and complex intercom or gate lock installations requiring experienced technicians.
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Claim This Profile — Free →Common questions about SPL Security Solutions Underwood
Does SPL Security Solutions do emergency callouts?+
Yes, they provide 24-hour emergency locksmith services including 2AM callouts as mentioned in reviews. Several customers praise their quick response times, with some reporting technicians arriving within 15-20 minutes for urgent lockouts. However, after-hours and weekend work comes with additional call-out fees that can be substantial, so confirm pricing upfront for emergency services.
What do customers say about SPL's technicians?+
Reviews frequently mention specific technicians by name - Saxon is praised for lock installations and door hardware work, Rod specialises in intercom systems, and Malcolm handles emergency callouts and gate locks. Customers consistently note that these technicians take time to explain the work being done and provide maintenance tips. The front desk staff, particularly Ralph, also receive praise for friendly customer service.
How much does SPL Security Solutions charge for callouts?+
Call-out fees vary significantly based on the type of work and timing. Some customers report reasonable pricing or no charges for simple fixes, while others mention $230 for the first half hour plus $165 for each additional half hour. Emergency and after-hours work carries premium rates, so it's important to get clear pricing before booking a service visit.
What areas does SPL Security Solutions cover?+
Based in Bundall on the Gold Coast, they service the broader Gold Coast region including Benowa, Surfers Paradise, and surrounding areas. Reviews mention quick response times to local jobs, with some customers noting 10-15 minute arrival times for nearby locations. They appear to focus primarily on the Gold Coast corridor rather than extending to Brisbane or further north.