Jetset Plumbing
Customers consistently request specific technicians by name, with Keith, Ben, Rhys and others mentioned across dozens of reviews.
From 4,826 Google reviewsThe standout pattern is their success with complex diagnostics and repairs that other plumbers couldn't solve, often using pipe cameras and providing visual evidence of problems and solutions. Multiple customers mention receiving detailed written guarantees and multiple quote options, suggesting a systematic approach to both simple repairs and major infrastructure work.
Their work
What it's like working with them
Based on a sample of recent customer reviews (4,826 total)
“provided different quote options and helped source sinks”
“only company who responded with genuine urgency”
What they help with
Based on what their customers hired them for
How they stack up
Context from 31 plumbers in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Jetset Plumbing
Jetset Plumbing operates across the Gold Coast with a large team of named technicians who customers consistently request by name for repeat jobs. Reviews frequently mention specific plumbers like Keith, Ben, Rhys, Will, Jordan, and Jem, with customers often asking for the same person who handled their previous work. They handle everything from emergency leak repairs and blocked drains to major infrastructure projects like sewer relining, stormwater systems, and hot water installations. What sets them apart is their systematic approach to complex jobs—customers mention detailed quotes with multiple options, thorough diagnostics using pipe cameras, and comprehensive warranties on all work. The business appears to focus heavily on problem-solving for persistent issues that other plumbers couldn't resolve, with several reviews mentioning successful repairs after failed attempts by competitors.
Best for: complex diagnostic work using pipe cameras, emergency repairs when others won't respond, major infrastructure projects like sewer relining, and situations where you want to request a specific trusted technician.
Location
Often needed together
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Claim This Profile — Free →Common questions about Jetset Plumbing
Can I request a specific plumber from Jetset?+
Yes, customers frequently request specific technicians by name for repeat work. Reviews mention Keith, Ben, Rhys, Will, Jordan, and Jem by name, with many customers asking for the same person who handled their previous job. This suggests the company accommodates requests for specific team members when scheduling allows.
Does Jetset Plumbing handle emergency callouts on weekends?+
Based on customer reviews, yes—they respond to urgent situations when other companies won't. One customer mentioned discovering a major leak on Friday afternoon and needing help before flying out Monday, with Jetset being the only company to respond with urgency and attend first thing Saturday morning. However, confirm current emergency availability directly with them.
What do customers say about Jetset's diagnostic approach?+
Customers consistently praise their thorough diagnostic process, particularly their use of pipe cameras to show exactly what's wrong and verify repairs are complete. Multiple reviews mention technicians providing visual evidence of problems, detailed explanations of repair options, and written guarantees. Several customers specifically mention successful diagnosis and repair of issues that other plumbers couldn't solve.
How does Jetset handle pricing and quotes?+
Reviews indicate they provide multiple quote options and detailed cost breakdowns upfront. Customers mention receiving different pricing tiers, clear explanations of what each option includes, and transparent discussions about long-term costs versus quick fixes. Several reviews specifically praise their fair pricing and mention written quotes with no surprise charges.