Pool Force
Customers stay loyal for 6-18 years, with many praising Graeme's honest approach of not overselling unnecessary chemicals.
From 30 Google reviewsCustomers specifically praise his honest approach of not overselling chemicals and his ability to source parts for aging equipment that other pool companies can't repair. Only one negative review mentions installation issues with a chlorinator, but this appears to be an isolated incident among nearly three decades of otherwise positive feedback.
Their work
What it's like working with them
Based on a sample of recent customer reviews (30 total)
“doesn't oversell you items you don't need”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pool Force
Graeme runs this long-established pool maintenance service, with many customers staying loyal for 6-18 years according to reviews. He handles both routine monthly servicing and equipment installations, from chlorinators and heaters to pumps and pool blankets. What sets Pool Force apart is Graeme's diagnostic skills—customers specifically mention him sourcing hard-to-find parts for aging equipment and completing complex repairs that other pool companies won't attempt. His service includes same-day invoices with detailed chemical readings and itemised usage, plus text alerts before each visit. The business serves residential pools across the Gold Coast, with customers particularly valuing his honest approach of not overselling unnecessary chemicals or equipment.
Best for: long-term monthly pool maintenance contracts, equipment installations and repairs on aging pool systems, and customers who value detailed chemical reporting and honest pricing.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Pool Force
What areas does Pool Force service around Helensvale?+
Reviews mention customers at Broadwater Garden Village and across the Gold Coast, suggesting Graeme covers a broad area around Helensvale. Multiple long-term customers indicate reliable coverage, with one mentioning 18 years of service at the same property. For specific coverage of your area, it's best to contact them directly as service areas can change over time.
Does Graeme provide detailed information about what chemicals he uses?+
Yes, customers consistently praise Pool Force for providing same-day invoices with detailed chemical readings including alkalinity, saline, and chlorine levels, plus itemised lists of everything used during service. Reviews specifically mention there's 'no confusion about what you are getting' and that the detailed reporting sets them apart from other pool services.
Can Pool Force install and repair pool equipment?+
Graeme handles both installation and repairs, with customers mentioning he's installed heaters, pumps, chlorinators, pool blankets and cleaners. He's particularly noted for sourcing hard-to-find parts for aging equipment and completing repairs other pool companies won't attempt. Reviews mention he can supply equipment at competitive prices, often equal to or less than online pricing.
How long do customers typically stay with Pool Force?+
The reviews show exceptional customer retention, with multiple customers mentioning 6-18 year relationships. One customer has used them since 2009, another for over a decade, and several mention 'many years' of service. This suggests consistent service quality and customer satisfaction over extended periods, which is relatively uncommon in service industries.