Universe Solar
Customers specifically praise their government rebate expertise and paperwork handling alongside educational sales approach.
From 74 Google reviewsHowever, recent reviews show some inconsistency, with two customers reporting communication breakdowns after payment, suggesting service quality may vary. The technical work consistently receives praise, with Jack's installation team and consultants like Jamal, Peter, and Dan mentioned by name for their professionalism and educational approach.
Their work
What it's like working with them
Based on a sample of recent customer reviews (74 total)
“knowledgeable without putting the sales pressure on you”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Universe Solar
Universe Solar specialises in solar panel installations with battery storage systems, with many customers specifically praising their expertise in navigating government rebates and battery incentives. Key team members include Jamal, Peter, and Dan who handle consultations and system design, while Jack leads the installation crew known for neat, professional work. Their sales approach focuses on education rather than pressure - multiple reviews mention staff explaining systems clearly and helping customers understand rebate paperwork rather than pushing upgrades. The company serves residential properties across the Gold Coast and beyond, including challenging locations like remote island installations at Couran Cove. They provide a monitoring app that customers consistently find user-friendly, and follow up weeks after installation to check system performance and electricity bill savings.
Best for: residential solar installations with battery storage, customers needing government rebate assistance, educational consultations without sales pressure, and challenging installation locations including remote properties.
Location
Often needed together
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Claim This Profile — Free →Common questions about Universe Solar
What areas does Universe Solar cover for installations?+
Universe Solar services the Gold Coast region including Ashmore, Benowa, Broadbeach Waters, and extends as far as Caboolture and remote locations like Couran Cove. Multiple reviews mention successful installations across these diverse locations, including challenging access sites. They appear to have a local office on the Gold Coast that customers appreciate for ongoing support. Contact them directly to confirm coverage for your specific location.
Does Universe Solar help with government rebates and paperwork?+
Yes, this is one of their standout services according to customer reviews. Eight customers specifically mention Universe Solar handling rebate paperwork and explaining government incentives clearly. They help customers understand how rebates apply to their specific setup and manage the application process. Several reviews mention this made battery storage much more affordable than customers initially expected.
Who are the key team members customers work with?+
Customers frequently mention Jamal, Peter, and Dan for consultations and system design, with reviews praising their educational approach rather than high-pressure sales. Jack leads the installation team and is consistently mentioned for professional, neat work. The reviews suggest these aren't just random staff but experienced team members who handle multiple aspects of the process from initial consultation through installation.
What do customers say about Universe Solar's after-sales service?+
Reviews show mixed experiences with post-installation support. Several customers mention positive follow-up calls weeks or months after installation to check system performance and electricity bill savings. However, two recent reviews specifically criticize poor communication after payment, suggesting the company may be inconsistent in their after-sales response. The technical systems themselves appear reliable, with installations from 2019-2020 still performing well.