Chilled Heat Aircon Installations + Refrigeration Solutions
Multiple real estate agencies and decade-long clients keep returning to Bobby, Caleb, and TJ for installs and maintenance.
From 51 Google reviewsTechnicians Bobby, Caleb, and TJ are named repeatedly for punctuality, tidy workmanship, and fixing problems left behind by competing companies. It's worth knowing that several reviewers flagged service call fees in the $275–$300 range as steep, particularly when a visit didn't result in a fix — so if you're calling for a diagnostic rather than a confirmed install or service, ask upfront exactly what the callout fee covers and what happens if parts are needed on a second visit. Rating trajectory across this sample is uneven — earlier reviews skew higher than more recent ones — so checking the date on the most recent Google reviews before booking is worthwhile.
Their work
What it's like working with them
Based on a sample of Google reviews (51 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Chilled Heat Aircon Installations + Refrigeration Solutions
A family-owned air conditioning and refrigeration business operating out of Hervey Bay/Pialba, Chilled Heat handles everything from single split-system installs to complex multi-unit commercial jobs — including technically demanding work like cherry-picker-assisted installations on multi-storey buildings and pool heat pump diagnostics. Technicians Bobby and Caleb are specifically praised for installation quality, with Bobby named in multiple reviews for professional installs and helpful post-job technical support; TJ and Tawhiri (listed as the owner-operator in longer-tenured reviews) handle larger commercial and maintenance accounts. The business runs a notable volume of real estate agency work — one Bundaberg property manager reports over 150 jobs since 2016 — which means their processes are geared toward coordinating multi-site maintenance, tenant scheduling, and insurance-related installs alongside standard residential calls. Beyond air conditioning, they also service commercial refrigeration (including truck-mounted fridges and warranty repairs for brands like Fisher and Paykel), and one reviewer mentions a sparky named Michael handling electrical work like stovetop switch repairs. Customers across multiple reviews flag the same behaviours: technicians arrive on time, clean up after themselves, and the office team is responsive — patterns that emerged consistently across a decade of reviews, not just recent ones.
Best for: multi-unit split-system installs across residential or investment properties, long-term commercial A/C and refrigeration maintenance contracts, and resolving persistent faults that other local companies haven't been able to fix.
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Claim This Profile — Free →Common questions about Chilled Heat Aircon Installations + Refrigeration Solutions
What areas does Chilled Heat cover?+
Chilled Heat is based in Pialba and serves the broader Hervey Bay region, with reviews mentioning jobs in Torquay, Buxton, and Bundaberg. One reviewer noted they were quoted a $500 travel fee for a property in Poona, which suggests coverage does taper off further from their base. If you're outside the Hervey Bay metro area, it's worth calling ahead to confirm travel costs before requesting a quote.
What do customers say about Chilled Heat's pricing?+
Several reviewers describe their installation and maintenance pricing as competitive and fair, with one long-term client specifically calling them 'economical.' However, four reviewers flagged the service call or diagnostic fee — sitting around $275–$300 — as high, especially when the visit didn't result in a same-day fix. If you're booking a diagnostic rather than a scheduled install or service, ask specifically what the callout fee includes and whether it applies toward any subsequent repair costs.
Does Chilled Heat handle commercial air conditioning and refrigeration, or are they mainly residential?+
They work across both. Reviews mention long-running commercial maintenance contracts, real estate agency servicing (one agency reported 150+ jobs since 2016), restaurant installations, church buildings, and commercial refrigeration including truck-mounted fridges. On the residential side, they handle single-room split systems through to full multi-unit installs. Their experience with insurance jobs and real estate tenant coordination also suggests they're set up for property management-style repeat work.
Which technicians are likely to show up, and what are they known for?+
Bobby and Caleb are the most frequently named technicians in reviews, consistently praised for punctual, tidy installations and professional conduct. TJ (likely Tawhiri, mentioned as the business owner in longer-tenured reviews) is praised for commercial and maintenance account management, and for taking time to properly investigate before recommending a solution. A sparky named Michael is also mentioned for minor electrical work. The office team — particularly someone named Arina — are noted in reviews as friendly and accommodating.
Does Chilled Heat do urgent or same-day callouts?+
A few reviewers mention Chilled Heat resolving problems quickly after other companies failed to, and one noted they were called for an 'emergency' air conditioning issue that was handled well. However, reviews don't specifically describe a formal after-hours or emergency callout service. Given the $275–$300 callout fee mentioned by multiple reviewers, it's sensible to confirm availability and fees for urgent jobs directly with the office before assuming same-day service.