Highgrove Bathrooms - Hervey Bay
Staff members Benji, Mick and Phil are each called out by name for guiding customers through full renovations without ever pushing a sale.
Named staff members Benji, Mick, Nick, and Phil each appear in reviews tied to specific moments of good service, which suggests the experience isn't dependent on who happens to be rostered. Three reviewers mention friction around damaged or missing items on delivery — resolved eventually in each case, but only after follow-up. If you're taking a full delivery, check every item before your builder starts work regardless of what staff say at drop-off. Recent reviews are averaging noticeably higher than earlier ones, so current experience appears stronger than the full review history alone might suggest.
Their work
What it's like working with them
Based on a sample of Google reviews (65 total)
“Benji who made our lives much easier during our reno”
What they help with
Based on what their customers hired them for
How they stack up
Context from 385 bathroom renovations in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Highgrove Bathrooms - Hervey Bay
Highgrove Bathrooms Hervey Bay is a bathroom supplies showroom and retail store that stocks fixtures, tapware, mirrors, accessories, LED lighting, and plumbing fittings — covering everything from a single tap replacement to a full bathroom, kitchen, and laundry fitout. Staff member Benji is called out by multiple reviewers for exceptional product knowledge and making the renovation process easier, particularly for customers juggling multiple decisions at once. Mick (the manager) and Nick are praised for hands-on problem-solving when orders go wrong, while Phil is noted for depth of product expertise when customers are mid-decision. The store's sweet spot is homeowners undertaking full renovations who need someone to guide selections without pressure — several reviewers mention returning multiple times across a single project and never feeling pushed toward a more expensive option. For buyers outside Hervey Bay or short on time, the team handles phone orders and organises delivery with staff who physically check items off on arrival — a practical detail that stood out to customers managing remote renovations. Recent reviews have trended noticeably higher than earlier ones, which is worth noting if you're weighing an older negative account against current experience.
Best for: homeowners fitting out a full bathroom renovation with multiple product decisions, remote buyers managing a Hervey Bay property from elsewhere, and anyone who wants product guidance without sales pressure.
Location
Often needed together
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Claim This Profile — Free →Common questions about Highgrove Bathrooms - Hervey Bay
Does Highgrove Bathrooms Hervey Bay deliver, and how does that process work?+
Yes — multiple reviewers confirm the store delivers to surrounding areas including Innes Park. One customer had their full bathroom, kitchen, and laundry order delivered after placing it entirely over the phone. A staff member accompanied the delivery and checked every item off with the customer. That said, three reviewers experienced issues with damaged goods discovered after delivery, so inspecting all items before your builder starts work is strongly advised regardless of any reassurances given at drop-off.
What areas around Hervey Bay does the store cover?+
The showroom is in Pialba, which is the main commercial area of Hervey Bay. Reviews mention deliveries reaching Innes Park, and at least one customer managed their entire purchase remotely from Brisbane while renovating a property in the bay. For delivery coverage beyond the immediate area, it's worth confirming directly — one reviewer noted Benji arranged delivery to Innes Park quickly and at low cost.
Which staff members are worth asking for, and what are they each good at?+
Benji is mentioned most frequently in reviews — customers describe him as knowledgeable, professional for his age, and effective at simplifying decisions during complex renovations. Mick (the store manager) is praised for resolving order problems and guiding customers through renovation decisions with patience. Nick is mentioned alongside Mick for sorting out a product mix-up, and Phil is singled out for depth of product expertise when customers arrive knowing roughly what they want but needing informed direction.
How do Highgrove's prices compare to other bathroom suppliers in the region?+
Multiple reviewers describe pricing as 'very reasonable' or 'very competitive,' and at least one customer who compared several suppliers stopped shopping around after visiting Highgrove. A few reviewers note that staff suggested alternatives that saved money without reducing quality. One reviewer did describe prices as 'a bit pricey,' though this was a minority view in the sample. The general pattern suggests pricing is competitive for the Hervey Bay area, where options are more limited than in major cities.
Is this store suitable for a full bathroom renovation or better for individual product purchases?+
Reviews suggest it works well for both, but the team's real strength appears to be full renovation fitouts. Several customers describe returning multiple times across a single renovation project — buying fixtures, accessories, and last-minute plumbing bits on separate visits — and consistently receiving the same level of attention. One customer furnished two bathrooms, a kitchen, and a laundry through a single phone order. For single-item purchases like a replacement mirror or glass shelf, reviewers also report quick, uncomplicated service without feeling like a small order was deprioritised.