Fraser Coast Cleaning Supplies
Staff who know the products well enough to source specialist items on request — a genuine asset for cleaning trade operators.
Multiple reviewers name specific staff members by name as a reason they keep coming back, which is a reliable indicator of genuine expertise rather than transactional service. Recent reviews have trended higher than earlier ones on average, which is worth noting even if the small total makes it hard to draw firm conclusions. Before visiting, it's worth confirming their current opening hours directly — one reviewer flagged that the website hours weren't accurate.
Their work
What it's like working with them
Based on a sample of Google reviews (18 total)
“source and order anything that they don't usually have for us”
What they help with
Based on what their customers hired them for
How they stack up
Context from 384 carpet cleanings in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Fraser Coast Cleaning Supplies
Run by a tight-knit team — with staff members including Lisa, Bruce, Janelle (Jan), Chris, and Mick mentioned by name across reviews — this is a trade-focused cleaning supply store serving both commercial cleaning businesses and everyday homeowners looking for professional-grade products. The store's real value for carpet cleaners and other cleaning operators is that the team doesn't just stock shelves: they actively source and order products they don't normally carry, which means operators with specialist chemical or equipment needs aren't forced to shop elsewhere. Janelle in particular is singled out for her warm, conversational approach that regulars clearly value, while Jan, Chris, and Mick are praised as some of the most approachable people in the local trade supply scene. During the COVID-19 period, the business drew specific praise for proactive community advice — suggesting the team keeps up with industry developments rather than just shifting product. This is a store genuinely oriented toward trade customers who want knowledgeable guidance alongside their supplies, not just a shelf to pull from.
Best for: commercial cleaning operators needing ongoing supply, tradespeople sourcing specialist or hard-to-find cleaning products, and homeowners wanting expert product advice rather than a self-serve retail experience.
Location
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Claim This Profile — Free →Common questions about Fraser Coast Cleaning Supplies
Is Fraser Coast Cleaning Supplies suitable for commercial cleaning businesses, or is it mainly a retail store?+
Based on the reviews, a clear proportion of their customers are commercial cleaning operators who visit regularly for ongoing supply needs. Multiple reviewers mention using the store to stock their cleaning businesses, and at least one reviewer notes the team will source and order specialist products on request. That said, the store also serves everyday homeowners, so it caters to both. If you run a cleaning business and have specific chemical or equipment requirements, it's worth calling ahead to discuss what they can source.
Who are the staff, and do they actually know their products?+
Reviews mention several staff members by name: Lisa and Bruce appear to manage day-to-day operations and stocking; Janelle (Jan) is singled out by at least one long-term customer for her approachable, knowledgeable manner; and Jan, Chris, and Mick are praised as particularly helpful trade contacts. Knowledgeable, product-specific advice is one of the most consistent themes across the reviews we looked at, with one reviewer noting staff answered all their questions easily and recommended suitable products without hesitation.
Can they get products they don't normally stock?+
Yes — at least one reviewer explicitly states the team will source and order products that aren't part of their regular range. This is particularly useful for cleaning operators who use specialist chemicals or equipment that standard retail stores don't carry. It's worth contacting them in advance if you have a specific product in mind, so they can confirm availability or arrange an order before your visit.
What are their opening hours?+
One reviewer flagged that the hours listed on their website were not accurate at the time of their visit. We don't have confirmed current hours in our data, so the safest approach is to call the store directly before travelling, especially if you're making a dedicated trip. This is particularly relevant if you're visiting outside standard business hours.
Is this store worth visiting if I only need basic household cleaning products?+
Reviews suggest the store stocks both commercial and household cleaning products, so everyday homeowners aren't out of place. Multiple reviewers describe popping in for a browse and finding helpful, friendly staff even without a specific trade need. That said, the store's clear strength is serving customers who want knowledgeable guidance on cleaning products — so if you have questions about what to use for a specific carpet issue, you're likely to get a useful answer rather than a generic recommendation.