Choices Flooring Hervey Bay
Named installers, coordinated flooring and blinds projects, and a sales team customers keep coming back to.
The business covers flooring, carpet, vinyl planks, tiles, curtains, blinds, plantation shutters, and external louvres, making it practical for homeowners who want one point of contact for a full renovation rather than coordinating multiple trades. Three reviewers in the sample raised concerns about after-sales follow-up — slow warranty processing and unreturned calls — so if your job involves a product where a warranty claim might ever be needed, it's worth asking directly how they manage that process before you sign. Recent reviews skew noticeably higher than earlier ones, which is worth knowing if you're weighing older negative accounts against the more recent picture.
Their work
What it's like working with them
Based on a sample of Google reviews (91 total)
“not a pushy salesman but genuinely understood my needs”
“communication throughout the whole process was outstanding”
What they help with
Based on what their customers hired them for
How they stack up
Context from 401 curtains & blindss in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Choices Flooring Hervey Bay
Choices Flooring Hervey Bay operates across flooring, window furnishings, and external blinds — a broader scope than the curtains-and-blinds category suggests. On the sales side, Aaron is repeatedly praised for patience with indecisive buyers and finding options that fit tight budgets, while George handles consultations with a focus on colour matching and design decisions; Ben tends to attract repeat customers and is noted for making the quoting process genuinely relaxed. Craig covers measure-and-quote visits and appears to be a long-term relationship manager for clients who've renovated in stages over several years. Steve coordinates scheduling and is consistently mentioned for giving homeowners adequate notice to empty rooms before install day. On the tools side, installers Will, Troy, and Grant each earn specific callouts — Will for running flooring direction and trim selection with the homeowner rather than just making unilateral calls, Troy for keeping work areas clean and helping shift heavy furniture, and Grant for multi-room carpet jobs that run to tight timelines. The business also works with Universal Home Improvements for window furnishings and aluminium louvres, meaning a single project can include vinyl planks, plantation shutters, and external blinds without needing a separate contractor. Recent reviews have trended noticeably higher than earlier ones, suggesting the team handling jobs today is performing better than in the business's earlier years.
Best for: whole-home flooring and window furnishing upgrades managed under one quote, homeowners who want a low-pressure sales process with time to decide on colours and products, and multi-room carpet or vinyl plank installs where a quick turnaround matters.
Location
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Claim This Profile — Free →Common questions about Choices Flooring Hervey Bay
Does Choices Flooring Hervey Bay handle both flooring and window furnishings in the same project?+
Yes — multiple reviewers describe having vinyl planks or carpet installed alongside curtains, blinds, or plantation shutters in a single coordinated job. The window furnishings side is handled through Universal Home Improvements, which works alongside the flooring team. One reviewer had old carpets removed, new vinyl planks laid, and vertical drapes installed all in one visit. If you're renovating a whole house, it's worth asking them to quote both at the same time.
What areas does Choices Flooring Hervey Bay service?+
The business is based in Urraween and primarily services the Hervey Bay area. Reviews mention jobs in surrounding areas including Torquay. If you're outside central Hervey Bay, it's worth confirming your specific location when you call — reviews don't indicate a hard boundary, but the business hasn't been specifically mentioned operating far beyond the Fraser Coast region.
Who should I ask for when I call — is there a particular salesperson who's best for specific jobs?+
Aaron is frequently mentioned for carpet and vinyl plank projects, particularly for customers who need time to make decisions or are working to a budget — reviewers describe him as patient and non-pushy. George handles in-home consultations and is noted for colour and design guidance. Ben appears in reviews from repeat customers and multi-room carpet replacements. Craig manages longer-term client relationships and measure-and-quote visits. Steve handles scheduling between the sale and the installation day.
How quickly can they turn around a job once I've chosen a product?+
For in-stock products, several reviewers describe installations happening within days of the quote, including one carpet job completed the day before a furniture truck arrived after a last-minute decision. However, one reviewer experienced a significant delay when product had to come from Melbourne and wasn't informed proactively — so it's worth confirming stock availability and lead times at the quoting stage, especially if you're working to a deadline.
What do customers say about after-sales support and warranties?+
This is the area where reviews are mixed. The majority of customers report a smooth experience end-to-end, and one long-term customer describes returning to the business across multiple renovations because of reliable ongoing service. However, three reviewers in the sample described difficulty getting follow-up calls returned and slow warranty processing — in one case taking several weeks to progress a claim. If you're installing a product where a future warranty claim is conceivable, ask them specifically how warranty issues are handled and who to contact if you need to follow up.