Jack's Glass & Security Screens
Customers repeatedly get same-day glass and door fixes — including emergency calls resolved within hours of phoning.
Named technicians Dale and Stuart appear repeatedly in five-star write-ups, giving a homeowner a reasonable basis to ask for them by name. The shop floor will also handle small, awkward jobs that others wave off — a replacement fridge display pane, a caravan mirror cut, a drop bolt for a security screen door — which makes this a practical first call for any glass-related problem rather than just major installs. Two isolated reviews in the sample mention communication gaps (a full voicemail box and a deposit job that stalled for ten weeks without contact), but these are individual accounts against a sample where the vast majority report prompt follow-through; they don't form a pattern, though it's worth confirming a lead time in writing when placing an order. For urgent or same-day work, calling directly rather than emailing gives you the fastest result based on how reviewers describe reaching them.
Their work
What it's like working with them
Based on a sample of Google reviews (104 total)
“phoned in the morning and Stuart was here by 130pm same day”
“new screens and doors are not only visually stunning but also provide top-notch security”
What they help with
Based on what their customers hired them for
How they stack up
Context from 385 glass & glaziers in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jack's Glass & Security Screens
Running out of Pialba for around 16 years, Jack's Glass & Security Screens covers the full range of residential glazing and security screen work — from emergency broken window replacements and sliding door repairs done the same day, to full security screen installations across every window and door in a home. Technicians named in reviews include Dale, who draws consistent praise for security screen fitting with attention to detail and clear aftercare advice; Stuart, who handles door repairs and complex fitting jobs, including a same-day fix that ran until 5:30pm to get a front door functional; and Dustin, praised for immaculate glass cutting and installation. The workshop also does in-store fabrication — customers who drop off screen doors often get them back the same day — and the team tackles niche requests others decline, including pet door cut-outs into existing security screens, commercial fridge display glass, mirror work, and frameless glass pool fencing. Speed is a recurring differentiator: multiple reviewers describe calling in the morning and having a technician on-site that afternoon, or getting mirrored wardrobes completed in two days when competitors quoted two-week lead times. They're best suited to homeowners who want a single trade for everything glass-related — shower screens, security doors, pool fencing, window glazing, and cut-to-size glass — rather than specialists in any one of those categories alone.
Best for: urgent same-day glass and door emergencies, full-house security screen installations, shower screen supply and fitting, and custom or one-off glass cutting jobs that other glaziers decline.
Location
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Claim This Profile — Free →Common questions about Jack's Glass & Security Screens
Does Jack's Glass & Security Screens do emergency same-day callouts?+
Same-day attendance is a recurring theme across their reviews — multiple customers describe calling in the morning and having a technician arrive that afternoon. One reviewer had a broken sliding door replaced within hours of phoning. For the best chance of same-day service, calling directly is more reliable than emailing or using the website contact form based on how reviewers describe reaching them.
What security screen and door work does Jack's Glass handle?+
They install prowler-proof and stainless steel security screens across windows and doors, replace security screen doors, add pet doors to existing security screens, and supply drop bolts and hardware for repairs. Technician Dale is specifically named across multiple reviews for security screen fitting, with customers praising both the quality of the product and the attention to detail during installation. They handle full-house screen installs as well as single-door replacements.
Can Jack's Glass do custom or unusual glass jobs, not just standard windows?+
Several reviews highlight jobs that other glaziers declined — including a replacement pane for a commercial sushi display fridge, mirror pieces cut for a caravan, frameless glass pool fencing panels, and large servery windows. The in-store workshop means cut-to-size and fabrication work can often be completed the same day when customers drop off the job. It's worth calling to describe your specific job even if you think it might be too unusual.
Which technicians do customers mention by name, and what are they known for?+
Dale appears in the highest number of individual reviews and is consistently praised for security screen and window screen installations — customers highlight his professionalism, knowledge, and clean workmanship. Stuart is mentioned for door repairs and fitting work, including a complex same-day door fix. Dustin is praised for glass cutting and installation quality. If you have a preference, it's reasonable to ask about technician availability when booking.
How does Jack's Glass handle shower screen installations?+
Shower screen supply and installation is a frequently mentioned service, with reviewers noting that old screens are removed and taken away as part of the job. Customers describe the installation as tidy and quick, with tradespeople arriving on time and leaving the area clean. Pricing feedback across reviews is generally positive, with multiple customers describing the quote as reasonable or competitive compared to other providers.