BH Lock & Security
Owner arrives on every job — and handles both the locks and the cameras himself.
Customers from both residential and small commercial settings describe the same experience: transparent quotes, on-time arrivals, and follow-up contact after the job is done — the kind of after-sales touchpoint that rarely gets mentioned unless it genuinely happened. The business is roughly two years old, so the review volume is still building, but the 39 reviews available are overwhelmingly consistent, including from repeat customers who've used Brenton across multiple jobs over time. If you're pricing a camera or alarm install, asking for an itemised quote upfront is straightforward here — several reviewers specifically praised how clearly the quotes were laid out.
Their work
What it's like working with them
Based on a sample of Google reviews (39 total)
“sent me a maps message with his time of arrival”
What they help with
Based on what their customers hired them for
How they stack up
Context from 289 locksmiths in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About BH Lock & Security
Brenton (Brent/Brenno) runs this sole-trader operation personally across the Fraser Coast — Hervey Bay, Maryborough, and surrounding areas — meaning every job gets the owner on-site, not a subcontractor. While the locksmith category label fits, the bulk of work in reviews leans toward security technology: CCTV camera installations, alarm systems, remote access setup, and WiFi/network integration across properties — including coordinating with electrical contractors on new builds. The emergency lockout side of the business is equally active, with multiple customers noting sub-20-minute arrival times and after-hours callouts at prices that didn't cause sticker shock. Brenton is consistently singled out for taking the time to explain systems in plain language, something that resonated particularly with elderly customers and families new to home security. His quoting process gets specific attention too — described as detailed and easy to understand — which sets clearer expectations before any work begins. He's well suited to homeowners wanting one contact who can handle both the mechanical security (locks, barrels, auto gate motors) and the digital layer (cameras, alarms, remote monitoring) without juggling multiple trades.
Best for: homeowners wanting a single operator for both locksmithing and CCTV or alarm system installs, emergency lockouts needing fast after-hours response, small business owners upgrading to remote-access security, and Fraser Coast households setting up security on a new build.
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Claim This Profile — Free →Common questions about BH Lock & Security
What areas does BH Lock & Security service?+
Reviews mention jobs across Hervey Bay, Maryborough, and the broader Fraser Coast region in Queensland. One customer specifically noted shopping around the Hervey Bay and Maryborough area before choosing BH Lock & Security, suggesting Brenton covers both towns regularly. If you're outside those centres, it's worth calling directly to confirm — no reviews mention a hard boundary, and Brenton appears to take on jobs across the region as a sole trader.
Does Brenton do emergency lockout callouts, and how fast does he respond?+
Yes — emergency lockouts are a clear part of the business. Multiple customers describe being locked out and having Brenton arrive within 20 minutes, including at least one after-hours callout. One customer noted he sent a maps message with his estimated arrival time, which reviewers appreciated. Pricing for out-of-hours jobs was described as reasonable, with one single mum specifically mentioning it was a relief on the wallet.
Can BH Lock & Security handle full security system installs, not just locks?+
Yes — the majority of reviews actually cover security technology rather than traditional locksmithing alone. Brenton installs CCTV cameras, alarm systems, and remote access setups for both homes and small businesses. One job involved integrating WiFi and fixed network points across a property in coordination with an electrical contractor. Several customers also mention a second stage of work planned, suggesting he handles staged installs over time.
What do customers say about pricing at BH Lock & Security?+
Pricing comes up positively across a wide range of job types — emergency lockouts, camera installations, and full alarm system setups. Words like 'reasonable,' 'competitive,' and 'well priced' appear repeatedly, and no reviews raise concerns about unexpected charges or inflated quotes. The quoting process itself gets specific praise: one customer described the quotes as easy to understand and presented with personal care, which helped set clear expectations before work started.
Is Brenton good at explaining what he's installing and why?+
This comes up more than you'd expect in the reviews — several customers, including family members of elderly clients, specifically mention that Brenton takes time to explain what he's doing and what the system does. One reviewer wrote that her father appreciated him 'taking the time to explain things to them.' For homeowners who aren't tech-savvy or are buying security equipment for the first time, that communication style appears to be a genuine differentiator based on the feedback available.