Premium Pest and Termites Hervey Bay
Calls answered in the morning, Rick on your doorstep by afternoon — with thermal imaging gear in tow.
That kind of turnaround is rare for specialist pest and termite work, which typically requires scheduled lead times. Thermal imaging equipment for termite detection gets a specific mention, which matters if you're buying or selling a property and need a thorough inspection rather than a visual-only assessment. The business has operated for around 15 years, and the review record shows repeat customers over multiple years — a reliable signal that treatments are actually working. One reviewer specifically noted that Rick uses proper commercial pump equipment rather than diluted or consumer-grade products, which is worth raising when you compare quotes from multiple operators.
Their work
What it's like working with them
Based on a sample of Google reviews (39 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 434 pest controls in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Premium Pest and Termites Hervey Bay
Rick is the owner-operator behind this sole-trader business, handling termite inspections, chemical barriers, and general pest control across the Hervey Bay and Wide Bay area — and he regularly turns up the same day you call. His technician Wes and a colleague named Nick also appear in reviews, handling interior and exterior spray treatments and taking detailed photos to explain property conditions to homeowners. What separates Rick from larger pest control operators is the hands-on thoroughness customers describe: he uses thermal imaging equipment for termite inspections, carries commercial-grade pumping gear (not the garden-variety hand sprayers some competitors use), and takes time on the phone before any booking to understand your specific concerns and explain what the treatment process actually involves. Three years of repeat customers and a fourth-time booking mention in the reviews suggest this is a business people stick with for ongoing annual maintenance rather than just one-off callouts. Based on what reviewers describe, Rick is especially well-placed for homeowners who want anti-termite barrier installations, annual termite inspections with written follow-up advice, and whole-house general pest sprays — including persistent problems like flies, ants, fruit flies, and cockroaches.
Best for: same-day or urgent pest and termite callouts, annual termite inspections using thermal imaging, anti-termite barrier installations, and homeowners wanting a consistent sole-trader relationship rather than a rotating roster of technicians.
Location
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Claim This Profile — Free →Common questions about Premium Pest and Termites Hervey Bay
How quickly can Premium Pest and Termites respond to a booking in Hervey Bay?+
Same-day response is a consistent pattern across the reviews — multiple customers describe calling in the morning and having Rick arrive within the afternoon, with at least one reviewer noting he was on-site in under an hour. This appears to be a genuine operational strength rather than a one-off, making this business a practical choice if you've spotted a termite issue or pest problem and don't want to wait days for a scheduled appointment. That said, availability will vary by workload, so it's worth calling directly to confirm if speed is critical for your situation.
Does Rick use thermal imaging for termite inspections?+
Yes — at least one reviewer specifically mentions Rick using a thermal imaging monitor during a termite inspection and taking time to explain what he was seeing on screen in real time. Thermal imaging can detect heat signatures behind walls and in cavities that visual inspections would miss, which is particularly valuable for established timber homes. If you're getting a pre-purchase inspection or have reason to suspect active termite activity, this is worth asking about when you call to book.
What do customers say about pricing at Premium Pest and Termites?+
Pricing is described positively in several reviews, with one customer on a pension specifically noting the cost was much cheaper than comparable quotes from other operators — citing $180 for an inside-and-outside spray that took nearly an hour. Multiple other reviewers use phrases like 'well priced' and 'great price.' Rick provides quotes before committing, and at least one customer got two competing quotes before choosing him based on both price and trusted advice from a personal referral.
What areas does Premium Pest and Termites service?+
The business is based in Urraween and operates across the Hervey Bay area. Reviews mention customers from Point Vernon and Maryborough, suggesting a service radius that extends beyond Hervey Bay proper into the broader Wide Bay region. If you're outside the immediate Hervey Bay area, it's worth calling to confirm whether your suburb falls within their standard service zone before booking.
Is Premium Pest and Termites suitable for ongoing annual pest maintenance, or just one-off treatments?+
Several reviewers describe returning year after year — one specifically mentions booking for the fourth time, and another notes Rick has handled their pest control for three consecutive years. Annual termite inspections are explicitly mentioned as a service Rick provides and one that customers repeat on a yearly basis. If you're looking for a single provider to handle both routine annual inspections and occasional reactive treatments, the review history suggests this business is set up for that kind of ongoing relationship.