Craig Thomson Plumbing
Three reviewers independently called out Craig's team for leaving the worksite clean — without being asked.
Across all 9 Google reviews, the pattern that keeps surfacing is speed: customers repeatedly flag that Craig's team responds within 24 hours, even for problems that aren't full emergencies like low shower pressure or a failed cistern. Craig attends jobs directly rather than dispatching unknown subcontractors, and Julie appears to handle scheduling and coordination, which matters if you're a property manager juggling tenant expectations. Given the small review pool, it's worth asking Craig directly about his current availability and any areas outside Pialba he covers before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
“Craig, Julie and the team are the right ones for all your plumbing needs”
What they help with
Based on what their customers hired them for
How they stack up
Context from 450 plumbers in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Craig Thomson Plumbing
Craig Thomson leads a small team — including Julie on coordination — handling residential plumbing repairs and fixture installations across the Hervey Bay area. Reviews point to a practical focus on everyday home plumbing: toilet cistern replacements, vanity and flexi hose upgrades, shower pressure issues, and urgent leak repairs rather than large-scale renovations or new builds. What distinguishes the team operationally is their turnaround speed — multiple customers report same-day or next-day scheduling even for non-emergency work, which is notable in a regional market where wait times can stretch to weeks. Craig himself attends jobs alongside his crew, and customers repeatedly flag that worksites are left clean after each job — a detail that stands out enough that three separate reviewers mentioned it unprompted. The business appears to be a strong fit for rental property managers and homeowners who need reliable, fast-response plumbing without the unpredictability of larger contractor outfits.
Best for: urgent same-day or next-day plumbing repairs, toilet and bathroom fixture replacements, and rental property maintenance where quick turnaround and tidy workmanship matter.
Location
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Claim This Profile — Free →Common questions about Craig Thomson Plumbing
Does Craig Thomson Plumbing handle emergency or urgent plumbing callouts?+
Based on the reviews available, the team has a strong track record of responding to urgent jobs within 24 hours — several customers specifically mention calling one day and having the problem fixed the next morning. One reviewer noted that Craig sorted multiple urgent plumbing issues promptly on each occasion. That said, confirm current availability directly with Craig or Julie, as a small team's capacity can vary depending on workload.
What types of plumbing work does Craig Thomson Plumbing typically take on?+
Reviews reference toilet cistern replacements, full toilet system changeouts, vanity installations, flexi hose replacements, shower pressure repairs, and sink and tap upgrades — so the focus appears to be residential fixture and repair work rather than large construction or commercial projects. There's no mention of gas fitting or new-build plumbing in the reviews, so if you need those services, it's worth confirming directly. For standard home plumbing repairs and bathroom fixture work, the reviews suggest this is well within their wheelhouse.
Is Craig Thomson Plumbing a good choice for rental property managers?+
At least one review comes directly from a property manager who specifically recommends Craig, Julie, and the team for keeping both tenants and owners happy. The combination of fast response times and tidy worksite practices — mentioned independently by multiple reviewers — makes the business practical for rental property situations where disruption needs to be minimised. Julie appears to handle coordination, which reviewers suggest makes scheduling straightforward.
Does the team clean up after completing a job?+
Three separate reviewers mentioned post-job cleanup without being prompted, which is notable — it's not the kind of detail customers typically volunteer unless it genuinely stood out. One reviewer specifically praised Craig for cleaning up after a toilet cistern install, and another noted the team left bathroom areas 'clean and tidy' after replacing two toilet systems and vanity flexi hoses. This appears to be a consistent practice rather than a one-off.
How many reviews does Craig Thomson Plumbing have, and is that enough to go on?+
There are 9 Google reviews covering a period of roughly three years, and all 9 are five-star ratings. That's a small sample by comparison to larger or longer-established businesses, so it doesn't give you the statistical depth of a 100-review profile. What you can take from it is that every customer who did leave a review was satisfied, and the feedback is specific and detailed rather than vague — which tends to be more meaningful than volume alone. If the limited review count gives you pause, it's reasonable to ask Craig for references from past jobs.