Guaranteed Plumbing
Heath has redirected multiple jobs to council at no charge to the customer — and corrected costly misdiagnoses from previous plumbers.
Multiple reviewers describe him identifying council-responsibility issues and arranging council attendance himself, and at least three customers explicitly credit him with saving them from costly work recommended by a previous plumber — including one case where a full pipe replacement was avoided. The 50 reviews we analysed span nearly four years and show a stable pattern throughout, with no dip in quality or responsiveness in more recent jobs. When hiring, it's worth knowing that Heath personally attends a high proportion of jobs, which gives you a consistent point of contact — but if you're booking a larger job, ask upfront whether Heath or Ben/Dan will be on-site so you know who to expect.
Their work
What it's like working with them
Based on a sample of Google reviews (175 total)
“Very in depth report was given with lots of photos and video”
What they help with
Based on what their customers hired them for
How they stack up
Context from 450 plumbers in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Guaranteed Plumbing
Heath — the lead plumber and face of the business — is the name that appears in nearly every review, and what customers consistently highlight about him goes beyond basic competence: he's known for diagnosing problems that other plumbers misread, saving clients from costly unnecessary work, and in multiple cases directing them to council to have issues fixed at no charge rather than billing for work he could have done himself. The team also includes Ben and Dan, with Ben handling same-day installation work on the ground while Heath manages diagnosis and client communication, and Dan praised specifically for knowing exactly what was required and cleaning up after himself. Guaranteed Plumbing covers a notably broad scope for a regional operator: blocked drains, sewer and stormwater issues, pre-purchase plumbing inspections with detailed photo-and-video reports, septic systems, hot water replacement, water pressure problems, grease trap blockages, water tank connections, and locating underground mains before excavation. Their inspection work is a genuine niche — multiple buyers used them before property settlement, receiving thorough written reports that influenced purchase decisions, and at least one vendor used them to resolve issues flagged in a building inspection before sale. For emergency calls, Heath is documented arriving within 15 minutes of a Sunday morning call, and the pattern across reviews shows same-day or next-morning response as the norm rather than the exception. Based in Urangan and serving the broader Fraser Coast and Hervey Bay area, they're well-suited to anyone who wants a plumber that explains the diagnosis clearly, won't oversell the fix, and treats referral to council or another trade as a normal part of the job.
Best for: pre-purchase plumbing inspections, blocked drains and sewer problems requiring camera diagnosis, after-hours and weekend plumbing emergencies, and homeowners who've had a problem misdiagnosed and want a second opinion.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Guaranteed Plumbing
Does Guaranteed Plumbing do emergency callouts outside business hours?+
Yes — reviews confirm Heath responds to plumbing emergencies outside standard hours. One customer describes him arriving within 15 minutes of a Sunday morning call to a severely flooded home. Another had a sewer problem addressed on Easter weekend, with Heath arranging council attendance for Good Friday and offering to fit the job in himself if council couldn't help. Response times for urgent jobs appear to be same-day or faster as a consistent pattern across reviews.
What areas does Guaranteed Plumbing cover?+
The business is based in Urangan and reviews reference jobs across Hervey Bay, Scarness, and the broader Fraser Coast. Several reviewers specifically describe them as the go-to plumber for the Wide Bay area. If you're outside the Hervey Bay urban area, it's worth calling to confirm coverage before booking.
Can Guaranteed Plumbing do a plumbing inspection for a property I'm buying?+
Pre-purchase plumbing inspections appear to be one of their most requested services. Multiple reviewers describe using Heath before settlement, receiving detailed written reports with photos and video that clearly showed the condition of pipes, drains, and wet areas. At least one reviewer used the inspection findings to negotiate or make their purchase decision, and Heath is noted for giving honest answers about what falls within — and outside — his area of expertise.
How does Guaranteed Plumbing handle problems that turn out to be the council's responsibility?+
Several reviewers specifically highlight this as a point of difference. In multiple documented cases, Heath identified that a drainage or sewer issue was actually caused by council infrastructure, contacted the council on the customer's behalf, and arranged for them to attend — saving the homeowner the cost of repairs that weren't their responsibility. Reviewers describe him doing this proactively rather than billing for work he could have done himself.
What do customers say about pricing at Guaranteed Plumbing?+
Pricing is described as reasonable and fair across multiple reviews, with no pattern of complaints about unexpected charges. Several reviewers specifically contrast the pricing with other plumbers they'd used previously, noting they received more thorough work for less cost. Heath is also noted for suggesting DIY maintenance tips where appropriate to help customers avoid future callout costs.