Swimart Hervey Bay
Jon personally visits first-time pool owners at home to walk them through their own equipment — multiple reviewers mention this by name.
That sequence appears in multiple independent reviews and speaks to something more useful than general friendliness: the team seems to get the chemistry and equipment diagnosis right the first time. Jon is named most often for technical repairs and patient explanations, while Mitchell handles regular servicing runs and is praised for punctuality. Pricing feedback is consistently described as fair or lower than expected, and no reviewer raised concerns about overcharging or poor workmanship across the sample we reviewed.
Their work
What it's like working with them
Based on a sample of Google reviews (63 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 340 pool builders in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Swimart Hervey Bay
Jon and Mitchell lead the technical side of this Hervey Bay pool shop and mobile service team, and the reviews draw a clear distinction between what each brings: Jon is the go-to for diagnostics, repairs, and hand-holding first-time pool owners through the chemistry and equipment — multiple customers mention him coming out to their property personally to demonstrate correct procedures. Mitchell handles in-field servicing and troubleshooting, praised specifically for sorting Auto Chlor systems and showing up reliably on schedule. Max and Michelle round out the in-store experience, with Max noted for equipment purchases like robot cleaners and replacement pool cleaners, and Michelle for water testing and guiding customers through chemical balancing without overselling. The operation covers retail, regular pool servicing, equipment repair (pumps, filters, chlorinators), water chemistry analysis, and robotic cleaner installation — not new pool construction in the traditional sense, despite the platform category. Where they consistently stand out against local competitors is the deliberate avoidance of upselling: multiple reviewers switched from other Hervey Bay pool shops specifically because Swimart diagnosed correctly the first time and didn't push unnecessary products. First-time pool owners and people who've been burned by wrong advice elsewhere are particularly well served here.
Best for: first-time pool owners needing hands-on guidance, homeowners whose green or cloudy pool wasn't fixed correctly elsewhere, urgent pre-holiday equipment repairs, and ongoing pool maintenance with honest chemical advice.
Location
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Claim This Profile — Free →Common questions about Swimart Hervey Bay
Does Swimart Hervey Bay do on-site visits or just in-store advice?+
They do both. Multiple reviews describe Jon or Mitchell coming out to customers' properties — for repairs, installations, equipment setup, and even hands-on demonstrations for first-time pool owners who weren't confident managing their pool themselves. One customer mentions Jon arriving early the next morning to get their green pool sorted before Christmas. Same-day or next-day visits appear to be possible for urgent situations, though availability will vary by season.
What do customers say about pricing at Swimart Hervey Bay?+
Pricing feedback is consistently positive across the reviews we analysed. One customer described a full pool and spa service for $60 as thorough and great value. Another resolved a cloudy pool issue for $30. Multiple reviewers specifically noted the bill came in lower than they expected, and several mentioned switching from other shops where they felt pressured to spend more than necessary. There's no pattern of price complaints in the 50 reviews we reviewed.
Can Swimart Hervey Bay help if my pool has turned green?+
Green pool recovery is one of the things they're most frequently mentioned for. Several reviewers arrived with algae or cloudy water problems after failed attempts at other shops, and described the pool clearing within two days following Swimart's advice and products. Michelle in-store handles water testing and chemical guidance, while Jon can come out on-site if the problem is more serious. One customer had a severely green pool cleared in time for Christmas after Jon visited the following morning.
Are they a good fit for someone who has never owned a pool before?+
Reviews suggest this is actually one of their strengths. Jon is mentioned by name in multiple reviews specifically for his patience with first-time pool owners — explaining water chemistry, equipment operation, and ongoing maintenance without overwhelming or upselling. At least one reviewer mentions Jon came to their home to demonstrate the process in person because they weren't confident. If you're new to pool ownership and want someone who will take the time to actually teach you, this team appears well suited.
What pool equipment can Swimart Hervey Bay repair or replace?+
Based on reviews, they work across pumps, filters, salt chlorinators, Auto Chlor systems, and robotic pool cleaners — both selling and installing new units and diagnosing faults in existing ones. One reviewer had their pump replaced within a couple of days even during the busy pre-Christmas period. Jon is specifically praised for diagnosing filter and pump problems that a previous tradesperson had quoted at excessive prices. For anything very specialised, it's worth calling ahead to confirm they stock or can source the parts you need.