Naturcom Pools
Owners Jake and Michael work the builds themselves — reviewers specifically name them on the tools.
The renovation side also earns specific praise, with Dave named directly by at least one customer. That said, 2 of the 10 reviews we analysed raise a responsiveness concern — one reported waiting on a quote after multiple follow-up calls, another said no one showed up for a scheduled consultation — so it's worth confirming a specific appointment time and getting a callback commitment before assuming the job is locked in. Recent reviews have trended higher than earlier ones, which is an encouraging sign even if the sample is too small to read much into it. For a new concrete pool or a renovation on a damaged shell, they appear to be a capable choice in the Fraser Coast area — just go in with realistic expectations around the quoting process and follow up proactively.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“I have rang several times and was told Jake would ring later that day”
What they help with
Based on what their customers hired them for
How they stack up
Context from 340 pool builders in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Naturcom Pools
Jake and his team at Naturcom specialise in custom concrete pool construction, pool renovations, and pool product supply — covering everything from new builds to full interior overhauls on ageing or neglected pools. Jake leads the builds hands-on alongside co-owner Michael, meaning the owners themselves are on the tools rather than delegating to subcontractors. One detail that stands out in reviews is their concrete shell specification: at 300mm thickness with over-engineered structural reinforcement, it exceeds typical industry standards — worth knowing if you're on reactive or clay-heavy soil where fiberglass options underperform. Dave is specifically called out for renovation work, suggesting the team has more than one capable lead depending on the job type. Beyond new builds and renovations, they also supply robotic pool cleaners and do water testing in-store, so they're a usable ongoing resource after the build is done. They're based in Dundowran and have completed work as far as Burrum Heads, so homeowners in the Fraser Coast region are well within their operating area.
Best for: custom concrete pool builds on reactive or clay-heavy soil, full pool interior renovations on ageing or damaged pools, and homeowners who want the business owners physically present on-site during construction.
Location
Often needed together
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Claim This Profile — Free →Common questions about Naturcom Pools
What types of pools does Naturcom build or work on?+
Naturcom specialises in custom concrete pools, which they recommend for durability and design flexibility — particularly on reactive soil types where fiberglass can be problematic. Reviewers mention a 2m x 4m x 1.8m residential pool install and a full interior renovation on a decaying pool inherited with a house purchase, so their scope covers both new builds and renovation of existing concrete pools. They don't appear to offer fiberglass pool installation based on available information, so if you're specifically after a fiberglass shell, confirm this with them first.
What areas does Naturcom cover?+
Naturcom is based in Dundowran in the Fraser Coast region of Queensland. Reviews confirm completed work in Burrum Heads, suggesting they operate across the broader Fraser Coast area. If you're outside that corridor — say, Hervey Bay or Maryborough — it's worth calling to confirm they'll travel to your site before investing time in the quoting process.
What do customers say about Naturcom's pricing?+
The most detailed pricing feedback in reviews comes from a customer who compared concrete and fiberglass options at length — they noted that Naturcom's concrete build, including above-industry-standard 300mm shell thickness and enhanced structural reinforcement, came in close to the price of a fiberglass alternative. A renovation customer also described their pricing as 'very pleasing' for value. That said, with only 13 total reviews, there isn't a broad pricing dataset to draw from — getting a formal quote is the only reliable way to compare.
Are the owners involved in the actual build work?+
Yes — multiple reviews make a point of this. Jake and Michael are both named as hands-on during builds, with one customer specifically noting that 'it was the owners themselves that were on the tools, checking and controlling every element of the build.' This is a meaningful distinction for homeowners who want accountability on-site rather than a project manager who subcontracts everything. Dave is separately named for renovation work, suggesting there's experienced coverage across both build types.
How responsive is Naturcom at the quoting stage?+
This is worth flagging honestly: two reviews in our sample raised concerns about responsiveness before the job started — one reported multiple unreturned calls after being promised a callback from Jake, and another said no one arrived for a scheduled consultation. The majority of customers who proceeded past quoting had positive experiences, so this may reflect periods of high demand. If you're trying to get a quote, it's worth confirming a specific date and time for any site visit and following up by text or email if you don't hear back within a day or two.