Hervey Bay Pool & Spa Supplies
Matt tracked down a substitute spa repair when no supplier in the region could source the original part.
Matt's mobile service work draws repeated positive mentions, particularly for spa repairs and monthly maintenance contracts that customers describe as fairly priced. A recurring minority concern worth flagging: around five reviewers disputed pricing on chlorinators and service call fees, with a couple describing quotes that were significantly higher than alternatives they found elsewhere — so if you're looking at a major equipment replacement, it's worth getting a comparison quote before committing. The business changed ownership at some point (Ross notes this himself in a review), so complaints predating his tenure may not reflect current operations. Confirm current pricing and whether your specific equipment is covered under warranty service before booking a paid callout.
Their work
What it's like working with them
Based on a sample of Google reviews (53 total)
“Love the free testing and analysis”
“explained the pros and cons unbiasedly”
What they help with
Based on what their customers hired them for
How they stack up
Context from 270 pool maintenances in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hervey Bay Pool & Spa Supplies
Owner Ross runs the shop floor day-to-day and is the go-to for in-store water testing, chemical advice, and troubleshooting — multiple customers single him out for making pool chemistry approachable for first-timers. Technician Matt handles mobile service calls and is specifically praised for spa diagnostics and creative problem-solving when replacement parts can't be sourced; one customer described him tracking down a substitute repair for an obsolete spa component when no supplier in the region could find the original part. The business covers a broad scope: retail chemical supply, pump and chlorinator sales, monthly maintenance contracts, and on-call mobile repairs — but it is not a pool installation company, something staff will tell you upfront and direct you to the right person for. A previous ownership era (pre-approximately 2021, based on Ross's own review noting the change) generated some of the more critical feedback in the review pool, which is worth knowing when reading older complaints. For new pool and spa owners in Hervey Bay and surrounding areas like Maryborough, the free in-store water testing is a practical entry point — several customers describe arriving as strangers and leaving with a clear action plan.
Best for: new pool and spa owners needing chemical guidance and free water testing, Hervey Bay and Maryborough residents wanting a monthly maintenance contract, and homeowners dealing with spa faults or chlorinator issues that other providers haven't been able to fix.
Location
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Claim This Profile — Free →Common questions about Hervey Bay Pool & Spa Supplies
Does Hervey Bay Pool & Spa Supplies install new pools?+
No — the business does not install pools. However, reviewers note that staff will refer you to a reputable local installer and explain the pros and cons of different options without any sales pressure. Their focus is on chemicals, equipment, and ongoing maintenance once a pool or spa is already in place. This referral approach was specifically praised by at least one customer who arrived without any intention to buy.
Can I get my pool water tested before buying chemicals?+
Yes — free in-store water testing is available and several reviewers describe it as the starting point for their relationship with the shop. You bring a water sample in, it gets analysed, and staff explain what chemicals you need and how to apply them. This is particularly useful for new pool owners who aren't yet comfortable reading their own chemistry. Shop hours are Monday to Friday 7:30am–5pm and Saturday 7:30am–noon.
What do customers say about pricing at Hervey Bay Pool & Spa?+
Pricing feedback is mixed across the 53 Google reviews. Many customers describe chemicals and routine services as reasonably priced, and monthly maintenance contracts get positive mentions for value. However, a handful of reviewers — around five — reported feeling overcharged on chlorinator replacements or service call fees, with at least one finding a significantly cheaper alternative elsewhere. It's worth comparing quotes on major equipment purchases before committing, particularly on chlorinators.
Who does the mobile pool and spa servicing?+
Matt is the technician most frequently mentioned for on-site work, and he draws particular praise for spa diagnostics — including sourcing substitute repairs when original parts are no longer available. Ross, the owner, is based in the shop and handles in-store advice and water testing. Reviewers describe the team as punctual and willing to revisit jobs until the problem is fully resolved, though experiences have varied.
Does Hervey Bay Pool & Spa service areas outside Hervey Bay?+
At least one reviewer from Maryborough used their mobile service, suggesting they do travel beyond Hervey Bay itself. Reviews don't specify a defined service radius, so it's best to call ahead if you're more than 20–30 minutes out to confirm they cover your area and whether a travel fee applies.