5 star pool inspections
Catherine spotted a pool fence hazard two previous inspectors had missed — and still had the certificate issued same day.
The clearest decision-relevant fact is that both Catherine and Alex are named individually by reviewers for punctuality and same-day paperwork, which is directly useful if you're under pressure from a conveyancing deadline or a rental compliance notice. One reviewer specifically flagged that Catherine identified a hazard overlooked by a previous inspector, so if you've had a certificate knocked back or are dealing with a non-standard fence layout, her thoroughness is worth noting. For straightforward residential pool safety certificates on the Fraser Coast, this is a well-documented choice with no red flags in the review record.
What it's like working with them
Based on a sample of Google reviews (40 total)
“Certificate and invoices emailed through same afternoon”
“picked up a potential danger that had been missed by previous Pool Inspectors”
“made room to inspect our pool over the busy Christmas period”
What they help with
Based on what their customers hired them for
How they stack up
Context from 270 pool maintenances in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About 5 star pool inspections
Two licensed inspectors operate under this business — Catherine and Alexander (Alex) — and reviews make clear each handles their own jobs end-to-end rather than passing work between staff. Catherine draws particular praise for noticing safety issues that previous inspectors missed on complex fence configurations, and for proactively reminding clients about upcoming re-inspection dates, which is useful for landlords and property managers juggling multiple pools. Alex is consistently noted for quiet, respectful site conduct and for issuing safety certificates the same day as the inspection — a detail that matters when a sale or rental is time-sensitive. The business focuses exclusively on pool safety inspections and certificates, including Fraser Coast Council's mandated two-yearly compliance checks and pre-installation assessments for pools not yet built. That pre-install consulting angle is genuinely unusual — one reviewer had Catherine out before their pool was even in the ground to confirm the planned setup would pass. Turnaround is a practical strength here: same-day or next-day appointments come up repeatedly, and paperwork — certificates and invoices — arrives by email the same afternoon.
Best for: homeowners needing a fast Fraser Coast pool safety certificate before a sale or rental inspection, landlords requiring routine two-yearly compliance checks, and anyone with a non-standard pool fence wanting a thorough second opinion after a failed inspection.
Location
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Claim This Profile — Free →Common questions about 5 star pool inspections
Who carries out the inspections — is it always the same person?+
Reviews name two inspectors: Catherine and Alexander (Alex). Both appear to run their own jobs independently rather than working as a team on-site. Catherine is noted for her attention to detail on complex fence configurations and for proactively reminding clients about upcoming inspections. Alex is praised for quiet, efficient site conduct and for turning certificates around the same day. When you book, it's worth asking who will attend so you know who to expect.
How quickly can 5 Star Pool Inspections come out?+
Multiple reviewers mention same-day or next-day appointments, and the business has even accommodated inspections over the Christmas period when demand is high. One customer noted Catherine arrived the day after initial contact. For urgent situations — such as a pending property settlement or a rental compliance deadline — it's worth calling directly to check availability rather than waiting on an online inquiry.
How long does it take to receive the safety certificate after the inspection?+
Several reviewers specifically mention receiving their certificate and invoice by email on the same afternoon as the inspection. Alex in particular is noted for sending the safety certificate through the same day. If your situation is time-sensitive — a sale, lease, or council notice — this same-day turnaround is one of the more consistently praised aspects of their service.
Can they inspect a pool that hasn't been installed yet?+
Yes — one reviewer had Catherine visit before their pool was installed to confirm the planned setup would meet safety requirements. This pre-installation consult is an unusual offering and can save significant rework costs if your planned fence or gate layout has a compliance issue. It's worth discussing your specific situation when you call, as this appears to be offered on a case-by-case basis rather than as a listed standard service.
What areas do they service?+
The business is based in Pialba and reviews reference Fraser Coast Council pool safety certificates, suggesting they operate across the Fraser Coast region including Hervey Bay and surrounding areas. Reviews don't mention specific outer boundaries of their service area, so if you're outside the immediate Hervey Bay area, confirm your location when you book.