Reid Removals
Drew charged a customer less than quoted when the job finished early — and multiple reviewers have come back for a third move.
Pam Reid's hands-on involvement at the quoting stage, combined with a named and consistent field crew, means customers dealing with emotionally loaded moves (elderly parents relocating, whole-household interstate shifts) report feeling genuinely supported rather than just booked in. Recent reviews are trending higher than earlier ones, which is worth noting for anyone comparing them against a mixed older impression. If your move involves an unusual volume or complex items like pianos or bulky furniture, ask specifically about container packing and whether Josh will be on your job — he's the crew member most consistently praised for fitting large loads efficiently.
Their work
What it's like working with them
Based on a sample of Google reviews (46 total)
“it was all padded and nothing broken”
“Josh whose condensing and organisational skills were outstanding”
What they help with
Based on what their customers hired them for
How they stack up
Context from 423 removalists in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Reid Removals
Reid Removals is a family-run partnership led by Pam Reid, who handles quoting, office coordination, and client communication — reviewers repeatedly credit her with putting anxious customers at ease and providing detailed, transparent quotes including payment options and insurance coverage. The business specialises in long-distance interstate relocations along the Queensland coastal corridor — particularly the Brisbane–Hervey Bay–Cairns run — as well as interstate moves from Sydney, Melbourne, and NSW to Queensland destinations, making them a strong fit for major state-to-state relocations rather than just local shifts. On the trucks, named crew members like Josh, Drew, Brock, Anthony, and Bailey each earn specific praise: Josh is repeatedly singled out for packing density and organisational skill (one reviewer notes he fit a two-storey home's contents — including a piano — into containers), while Drew is credited with integrity, having once charged a customer less than quoted when the job finished early. The office team, including Carlene alongside Pam, is noted for keeping customers informed during transit — especially on long-haul trips where progress updates matter. Multiple reviewers mention returning for a second or third move with the same company, and several flag that their furniture was wrapped, padded, and arrived undamaged even after multi-state journeys through roadworks. Storage is also available, and the business has worked with local partner removalists in other states when interstate co-loading is required.
Best for: long-haul interstate moves along the Queensland coast or from southern states, households with large or complex items like pianos, families coordinating moves for elderly relatives, and customers who want a personally quoted and managed removal experience.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Reid Removals
What routes does Reid Removals regularly service?+
Reviews confirm regular runs along the full Queensland coastal corridor — Brisbane, Hervey Bay, Mackay, and Cairns — as well as interstate moves from Sydney and Melbourne to Queensland destinations. Several customers specifically mention the Brisbane-to-Cairns and Melbourne-to-North Queensland routes as well-executed. If your move is along a Queensland coastal route or between a southern state capital and regional Queensland, Reid appears to cover it routinely. For unusual or remote destinations, it's worth confirming directly with Pam.
Does Reid Removals offer storage as well as removals?+
Yes — storage is listed as part of their offering, and at least one reviewer specifically praised the safe storage of their home's contents as part of a broader move. The business is categorised as both a moving company and storage provider on Google. Reviews don't give detail on storage duration or pricing, so confirm capacity and rates with the office before booking if this is a key requirement.
What do customers say about pricing and value?+
The most common pricing feedback is that rates are competitive and fairly quoted. One reviewer noted that the crew charged less than the quoted amount when the job finished early — an unusual level of integrity that earned specific praise. The business also offers fee-free debit card payment and worked within one customer's tight budget. No consistent complaints about pricing appear across the review sample, though one negative review disputed charges after a partial load situation — worth discussing volume and truck capacity clearly when booking.
Who will I be dealing with at Reid Removals?+
Pam Reid handles most initial contact, quoting, and office coordination, and is frequently credited with making customers feel informed and calm before their move. Carlene is also mentioned as a helpful office contact. On the truck, crew members including Josh, Drew, Brock, Anthony, and Bailey appear in multiple reviews — Josh in particular is praised for packing skill and communication during the uplift. The business uses local partner removalists in other states for interstate co-loads, so ask who will be handling the interstate leg if that matters to you.
Is Reid Removals suitable for moving elderly parents or fragile households?+
Several reviews involve exactly this scenario — including an 81-year-old father moved from Hervey Bay to Brisbane and elderly parents relocated to Caboolture — and the feedback is consistently positive about the crew's care and courtesy in those situations. Pam's in-home quoting process appears to help families plan moves they aren't managing directly. If you're coordinating a move for someone who won't be present or needs extra patience, this appears to be a genuine strength of theirs based on multiple reviews.