East Coast Discount Tiles Pty Ltd
Team members sell display tiles off the wall to solve same-day renovation emergencies — multiple customers say so.
That kind of hands-on problem-solving is mentioned across multiple reviews and is the clearest reason customers come back or travel from regional areas specifically to shop here. One reviewer raised a concern about a tile colour mismatch on delivery and felt the business didn't take sufficient responsibility for costs incurred after installation — worth bearing in mind if your job involves large quantities of a single tile ordered to specification, where colour variance between batches could be costly. A practical step: ask the team upfront about their process for batch-matched orders and what recourse exists if delivered stock differs from the display sample.
Their work
What it's like working with them
Based on a sample of Google reviews (53 total)
“Great Prices”
What they help with
Based on what their customers hired them for
How they stack up
Context from 333 tilings in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About East Coast Discount Tiles Pty Ltd
Run by Lyn and a close-knit team that includes staff members Stacy and Dave, this Pialba tile showroom operates more like a specialist advisory service than a typical retail store — customers are walked through selections, given grout and installation guidance, and in several cases had display tiles sold off the wall to solve same-day emergencies. Lyn is praised specifically for going beyond tile sales to connect customers with tradespeople, while Dave handles the physical tile logistics and Stacy is called out for warm, knowledgeable floor service. The range skews toward variety over volume — reviewers single out the mosaic section, patio tiles, and bathroom finishes, and the business keeps run-out stock alongside current designs, which matters when you're trying to match an existing floor. People drive from well outside the Hervey Bay area — one customer came over two hours specifically to shop here — suggesting the showroom draws a regional catchment that smaller town tile shops can't satisfy. The team's willingness to problem-solve on the fly (finding in-stock alternatives when an order can't be fulfilled same-day, diagnosing grout faults over the phone) is a recurring thread across the reviews rather than a one-off. As a newer business, the total review base is still growing, but the pattern across 39 reviewed customers is unusually consistent for a store of this age.
Best for: same-day tile sourcing when other stores can't help, in-person renovation planning with hands-on staff guidance, and customers travelling from regional areas seeking a wide range of bathroom, patio, and mosaic tiles in one visit.
Location
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Claim This Profile — Free →Common questions about East Coast Discount Tiles Pty Ltd
Does East Coast Discount Tiles carry tiles in stock for same-day purchase, or is everything ordered in?+
The showroom carries a mix of in-stock tiles and order-in options. Multiple reviewers specifically mention being able to take tiles home the same day, including one customer who bought display tiles off the wall to complete a bathroom renovation without waiting weeks for an order. The team also keeps run-out and clearance stock alongside current ranges, which is useful for matching existing tiles in a renovation. If you need tiles urgently, it's worth calling ahead to confirm availability for your specific style.
What tile types does the showroom specialise in?+
Reviewers mention a broad range covering bathroom tiles, patio and outdoor tiles, floor tiles, wall tiles, and a particularly well-stocked mosaic section — one customer specifically called it 'mosaic heaven.' The range appears strong enough to attract customers driving over two hours from surrounding regions. Staff are described as knowledgeable about matching tiles to specific applications, so if you're unsure what suits your space, the in-store consultation seems to be a genuine part of what they offer.
Who are the key people at East Coast Discount Tiles and what are they known for?+
Lyn appears to be the owner or senior figure and is praised for going well beyond tile sales — one reviewer credits her with helping source a builder when no one else could. Stacy handles floor sales and is described as friendly and knowledgeable. Dave manages tile logistics and is also noted for being approachable. The owner (likely Lyn) is specifically praised for diagnosing a grout problem over the phone and knowing exactly what had gone wrong without needing to visit the site.
How far do customers travel to visit East Coast Discount Tiles?+
At least one reviewer drove just over two hours specifically to visit the Hervey Bay showroom, suggesting the store draws from a wider regional catchment than just the local area. The combination of range, pricing, and hands-on advice appears to make the trip worthwhile for customers who don't have comparable options nearby. If you're travelling from outside Hervey Bay, it's worth calling ahead to confirm they have your tile type in stock or can order it in before you make the drive.
What should I know before placing a large special order with East Coast Discount Tiles?+
Most customer experiences are very positive, but one reviewer experienced a colour mismatch between their display sample and the delivered batch, and felt the resolution process was slow and the outcome unsatisfactory for tiles already installed. This is a known industry issue with batch variation in ceramic and porcelain tiles — not unique to this business — but it's worth discussing upfront. Ask the team specifically about their batch-matching process for large orders, what to check on delivery before installation begins, and what their process is if delivered tiles differ from the display sample.