B&W Appliance Sales & Service
Lyn at the desk has saved multiple customers money — by telling them not to book a repair at all.
Pete and Jason do the on-site work and both draw specific praise for first-visit fixes and clear communication. Pricing is the one area worth a direct conversation before booking — a handful of customers felt the labour rate (which appears to be billed in increments) was disproportionate to short jobs, so ask upfront for a full quote including labour, not just parts. The review trajectory has improved recently (recent reviews average 4.2★ vs 3.7★ in earlier years), but individual experiences still vary, so for anything beyond a routine repair it's worth confirming scope and cost in writing.
Their work
What it's like working with them
Based on a sample of Google reviews (128 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 appliance repairs in Hobart
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About B&W Appliance Sales & Service
B&W Appliance Sales & Service covers a wide range of home appliance repairs — washing machines, fridges, dishwashers, ovens, cooktops, and Dyson vacuums feature repeatedly in reviews, with Dyson servicing appearing to be a particular strength. The team has named faces doing distinct jobs: Pete handles on-site repairs (praised for getting machines working quickly on first visit), Jason carries out parts replacements including fridge doors, and John manages parts sourcing and keeps customers informed throughout the wait. Lyn is the standout at reception — multiple reviews single her out for going above what's expected, including advocating for customers during warranty disputes and tracking down obscure parts for brands they don't normally service. One thing that sets this business apart is their willingness to tell you not to bother spending money on a repair — several customers specifically mention being advised to buy a new machine rather than pay a call-out fee, which is unusual candour for a repair business. They serve both residential customers and small businesses, and while they're based in Moonah, reviews mention customers travelling from the Tasmanian north coast to use them for Dyson repairs.
Best for: Dyson vacuum servicing and repairs, warranty claim support across major appliance brands, and honest pre-repair advice on whether a fix is actually worth the cost.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about B&W Appliance Sales & Service
What appliances does B&W Appliance Sales & Service repair?+
Reviews mention washing machines, fridges, dishwashers, ovens, cooktops (including induction), and a wide range of vacuum cleaners — with Dyson vacuums appearing most frequently. They also source and supply parts for appliances they don't always service directly. If you have an unusual brand or model, it's worth calling Lyn at reception — several reviewers mention her successfully tracking down parts for items outside their usual range.
What do customers say about pricing at B&W?+
Pricing feedback is mixed. Many customers describe costs as fair, particularly for in-home callouts and Dyson servicing. However, a handful of reviewers felt the labour rate was steep for short jobs — one review mentions $109 for under 15 minutes of work. The call-out fee for home visits appears to be around $120–$160 based on review mentions. Getting a full itemised quote (parts plus labour estimate) before approving any work is the safest approach.
Does B&W handle warranty repairs?+
Yes — multiple customers mention warranty repairs being carried out smoothly, and Lyn at reception is specifically praised for advocating on behalf of customers in tricky warranty situations, including one case where a customer had lost their receipt. They appear to work with manufacturers directly, so if your appliance is under warranty it's worth contacting them before paying for a standard repair.
Will they come to my home, or do I need to bring the appliance in?+
Both options are available. Reviewers mention on-site home visits for larger appliances like washing machines, fridges, and dishwashers, and drop-in workshop repairs for portable items like Dyson vacuums. One review notes a flat-rate fee for in-home work. Customers from outside Hobart — including the Tasmanian north coast — mention bringing appliances in rather than waiting for a visit, so confirm travel availability when booking.
Are they worth calling even if I'm not sure the repair is worthwhile?+
Based on multiple reviews, yes — several customers describe being advised over the phone to skip the repair and buy a new appliance instead, rather than paying a call-out fee for a diagnosis. This kind of pre-visit triage seems to be a genuine part of how they operate, not just a one-off. Describe the fault in detail when you call and they'll give you an honest read on whether it's worth proceeding.