Independent Roller Door Services
Brendan takes after-hours calls personally — and customers mention it by name across dozens of reviews.
Brendan is reachable after hours and has talked customers through crises on the phone at no charge — that kind of accessibility shows up in enough reviews to be treated as a deliberate part of how the business operates, not a lucky coincidence. The sample is rated consistently at 4.9★ across a five-year window with no meaningful decline, and named technicians like Nigel, Jonathan, and Tom appear across multiple years, suggesting low staff turnover and continuity of service quality. One reviewer raised concerns about payment being taken before product was ordered, install dates changing without notice, and a quote being misread by technicians on the day — worth asking upfront about lead times and getting a written scope before paying a deposit if your job involves custom product supply.
Their work
What it's like working with them
Based on a sample of Google reviews (218 total)
“Arrived on time, very pleasant and completed the job very efficiently”
“Great communication from the company”
“they are doing more than just roller doors jobs”
What they help with
Based on what their customers hired them for
How they stack up
Context from 248 garage doorss in Hobart
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Independent Roller Door Services
Run as a partnership out of Cambridge with Brendan at the operational centre, Independent Roller Door Services handles the full spectrum of roller door and automated gate work — new installations, motor retrofits, emergency repairs, and annual servicing — for both residential and commercial properties across greater Hobart. Brendan is the go-to for quoting tricky jobs others might walk away from (one reviewer had a door with almost no clearance that he committed to solving remotely via photos), after-hours emergencies, and follow-up support by phone. On the tools, Nigel draws repeated praise for his personable manner and thorough servicing technique, Jonathan is called out across multiple years of maintenance visits for reliability and going out of his way to source parts mid-job, and Tom is noted for efficiently identifying problems on overdue services. The admin side — Amy and Chloe by name — keeps the booking and communication process smooth enough that customers specifically mention it as a strength, not just an afterthought. Beyond roller doors, the team also installs automated sliding gates, electrical gate systems, glass balcony panels, and security screens, making them a broader access and enclosure contractor than the name suggests. They're particularly well suited to landlords and property managers needing fast turnaround on rental properties, and to anyone facing a weekend or after-hours breakdown — same-day and Saturday emergency call-outs appear consistently across the review sample.
Best for: emergency weekend roller door repairs, motor retrofits onto existing doors with awkward clearances, and landlords or property managers needing fast-turnaround access repairs at rental properties.
Location
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Claim This Profile — Free →Common questions about Independent Roller Door Services
Does Independent Roller Door Services handle after-hours emergencies?+
Yes — multiple reviews confirm they take after-hours and weekend callout jobs. Brendan is reachable after hours and has been praised for answering calls on long weekends and talking customers through fixes on the phone before dispatching a technician. One reviewer had a door off its tracks the evening before going away and had it resolved the same night. It's worth calling directly to confirm availability for your specific situation, as after-hours capacity can vary.
Can they fit a motor to an existing roller door with limited clearance?+
Reviews suggest this is a particular strength of theirs. One customer was told by others it wouldn't be possible due to space constraints, but after sending photos to Brendan he confirmed they could make it work — moving the bracket and fine-tuning the setup on the day. If you have an unusual installation, sending photos in advance appears to be their preferred way to assess feasibility before booking.
What areas does Independent Roller Door Services cover?+
The business is based in Cambridge, TAS, and reviews reference jobs in Hobart and surrounding areas including New Norfolk. Given they're one of the more established roller door businesses in the region, coverage appears to extend broadly across greater Hobart, but it's worth confirming your suburb when booking, particularly for same-day or emergency jobs.
Do they only do roller doors, or do they handle gates and other access systems too?+
Their scope is broader than the name implies. Reviews mention automated sliding gate installations, electric gate motor servicing and repairs, security screen builds, glass balcony panel replacements, and front fence work. One long-term customer had four roller doors and a sliding gate installed through them over several years. If you have a bundled access project, it's worth asking what they can quote as a package.
What do customers say about pricing?+
Pricing feedback in the 50 reviews we analysed skews positive — words like 'reasonably priced,' 'good price,' and 'very reasonable cost' appear across multiple reviews for both installs and service calls. One reviewer noted a technician did slightly more than the standard service without charging extra. No systematic complaints about overcharging appear in the sample, though pricing isn't always detailed enough to make direct comparisons — asking for a written quote before work starts is standard practice regardless.