Golden Security - Hobart
Michael and the team regularly return to the same customers — repeat visits and 'as usual' reviews suggest a servicing relationship, not just a one-off install.
Technician names appear throughout: Michael handles most installs and servicing, Mick takes on repairs and troubleshooting, and Ross manages coordination including after-hours emergencies, with Scott and George covering camera work. One reviewer raised a concern about slow alarm monitoring response from a neighbouring property — a single mention in this sample — which doesn't meet the threshold of a consistent pattern, but if rapid remote monitoring response is critical for your property, it's worth asking them directly about their current monitoring SLAs before signing up.
Their work
What it's like working with them
Based on a sample of Google reviews (38 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 291 security & cctvs in Hobart
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Golden Security - Hobart
Michael is the primary technician customers encounter at Golden Security, and reviews consistently pair his name with two things: showing up when promised and taking time to walk clients through unfamiliar technology — including mobile apps, new internet configurations, and system controls — until they genuinely understand it. The team also includes Ross (who coordinates emergency attendance and Saturday callouts), Mick (flagged for patience and thoroughness), Scott and George (noted for camera installations and revealing features clients didn't know they had), and Spencer Electrical as a trade partner. The business spans both residential and commercial work — stores, strata-style premises, and private homes all appear in the reviews — and a recurring thread is that they fit systems to actual need rather than upselling: one customer specifically called out that no unnecessary items were added during an upgrade. They offer 24-hour monitoring and have demonstrated willingness to attend on weekends for alarm faults, which sets them apart from some larger firms that won't service systems they didn't originally install. Repeat-customer mentions appear across multiple reviews, suggesting this is a business people return to for ongoing maintenance rather than a one-off install relationship.
Best for: homeowners or small business owners wanting an alarm system installed and genuinely explained, existing system faults requiring a technician willing to service other brands, repeat maintenance visits across residential or commercial properties, and urgent or weekend alarm callouts.
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Claim This Profile — Free →Common questions about Golden Security - Hobart
Does Golden Security attend callouts on weekends or after hours?+
Yes — at least one review specifically praises Ross for organising a technician to attend on a Saturday to disarm a faulty alarm. The business also advertises a 24-hour monitoring room, which suggests after-hours support is a deliberate part of their offering. If your situation involves an active or recurring alarm fault, it's worth confirming current response times directly with them before relying on weekend coverage.
Who will actually turn up to do the work?+
Most service and installation reviews mention Michael by name — he handles installs, system upgrades, internet reconfiguration for existing alarms, and app setup. Mick appears in repair and fault-finding jobs. Scott and George are mentioned specifically for camera installations and on-site feature demonstrations. Ross appears to handle coordination and emergency dispatch rather than hands-on work.
Does Golden Security work on systems they didn't originally install?+
Reviews suggest yes — one customer noted that their original installer refused to attend a fault because they didn't monitor the system, while Golden Security sent a technician out on a Saturday. Michael has also been called to sort out issues arising after customers changed internet providers, which required working with an existing system. It's always worth mentioning whose equipment you have when you call so they can confirm compatibility.
Will they try to upsell me on equipment I don't need?+
Multiple customers specifically call out the absence of upselling as a positive — one reviewer noted they 'only provided what we needed to upgrade an old system.' Another described the invoice as 'such good value for the amazing service.' That said, pricing details aren't broken down in the reviews, so confirm the quote scope before work starts if you're budget-conscious.
Do they explain how to use the system after installing it?+
This comes up repeatedly across reviews — Michael is praised specifically for walking clients through mobile apps, explaining alarm controls to people with limited tech experience, and ensuring customers understand what they've had installed before leaving. One reviewer said the installer 'thoroughly dealt with explaining the system to a couple whose IT expertise was lacking,' which suggests this is a deliberate part of how they hand over completed jobs.