Tasmania Safer Solar
Sales reps like Jeremy and John are repeatedly named for honest, no-pressure advice that gives customers real confidence before signing.
Roughly a third of the sample reviews raise concerns about unreturned calls, unresolved faults, delayed paperwork, or unfulfilled promises (gift cards, refunds, production guarantees), and the most recent half of the sample skews noticeably worse than earlier reviews, suggesting this gap has widened rather than closed. The installation crews and named sales reps consistently draw praise, so the risk isn't in the physical work — it's in whether you'll be able to reach someone if something goes wrong after sign-off. Before committing, ask specifically how post-installation support is handled, get any performance guarantees and promised follow-up items in writing, and confirm the monitoring app handover is included on installation day.
Their work
What it's like working with them
Based on a sample of Google reviews (377 total)
“emails phone calls ignored”
“my issue remains unresolved”
What they help with
Based on what their customers hired them for
How they stack up
Context from 331 solar panel installations in Hobart
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Tasmania Safer Solar
Tasmania Safer Solar specialises in residential solar panel and battery storage installations across Tasmania, with a particular focus on designing systems suited to the state's lower-light conditions — several customers note the company claims to work with engineers to optimise panels specifically for Tasmanian sunlight. On the sales side, representatives named Jeremy, John, Kim, Mario, and Sam are each praised for low-pressure, fact-based consultations: Jeremy is highlighted for persuasive but honest system recommendations, John for patiently walking customers through options, and Kim for being personable and easy to navigate the process with. Installation crews — often subcontracted through firms like GJ Electrical — draw consistent praise for speed, tidiness, and on-site professionalism, with multiple customers noting full-day installs completed efficiently and sites left clean. The company also offers interest-free finance arrangements, though at least one customer flags that the purchase price appears to increase when finance is used, which is worth clarifying upfront. TSS handles most of the administrative groundwork — grid approvals, paperwork, TasNetworks applications — on the customer's behalf, which suits homeowners who want a turnkey experience rather than managing the process themselves.
Best for: homeowners wanting a turnkey solar install with minimal admin involvement, buyers who value a low-pressure sales consultation before committing, and Tasmanian residents seeking a locally based company with long-term market experience.
Location
Often needed together
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Claim This Profile — Free →Common questions about Tasmania Safer Solar
What does the installation process look like with Tasmania Safer Solar?+
Based on multiple customer accounts, TSS handles most of the administrative groundwork — including TasNetworks approvals and finance paperwork — so homeowners mainly need to be available on installation day. Crews are frequently described as arriving on time, completing full installs within a single day (sometimes just a morning for smaller systems), and leaving the site clean. The company typically uses subcontracted electrical firms, with GJ Electrical named positively by several customers. One gap noted in reviews is that system handover — including setting up the monitoring app and walking through how everything works — isn't always done at the end of install, so it's worth requesting that explicitly when booking.
How does Tasmania Safer Solar's interest-free finance work?+
TSS advertises interest-free finance options, and several customers say the application process was fast and straightforward. However, at least one customer notes that the purchase price appears to increase by around 10% when finance is selected compared to a cash purchase, which effectively embeds a cost into the loan. TSS has not publicly responded to this claim in reviews. Before signing, ask for the total price under both payment options in writing so you can make a direct comparison.
What after-sales support can I expect if my system has a problem?+
This is the area where reviews diverge most sharply. A number of customers — including those with battery faults, underperforming systems, and connection issues — report difficulty reaching anyone after installation, with calls and emails going unanswered for weeks or months. In several cases, customers say action only came after leaving a negative review. That said, when technicians like Bailey are eventually dispatched, the on-site work is generally described positively. If after-sales support matters to you, ask TSS upfront for a named contact and a written support process before you sign.
Does Tasmania Safer Solar offer a production guarantee?+
At least one customer's contract included a production guarantee — a promise to add to the system if it underproduced against estimates. However, that same customer reports that after their system underproduced by 15–20% for a year, TSS did not act on the guarantee despite repeated contact over six months. If a production guarantee is important to your decision, ask for it in writing and clarify specifically what the process is for triggering it and what the resolution timeline looks like.
Which sales representatives are mentioned most positively in reviews?+
Jeremy is mentioned by multiple customers for confident, honest system recommendations without a high-pressure approach, and is credited by some with securing same-day decisions through clear factual advice. John is praised for patience and thoroughness in answering questions across several reviews. Kim (Launceston area), Mario, and Sam also appear in positive reviews, each described as knowledgeable and easy to deal with. If you're requesting a quote, it may be worth asking which rep covers your area and whether they'll be your ongoing point of contact after installation.