Century Pools Queensland
Owner Dean texts daily updates about which crew is coming and what work they're completing.
From 257 Google reviewsThe business operates with their own excavation equipment and long-term staff rather than subcontractors, with specific team members like Steve (handover specialist) and Rene (equipment installer) mentioned by name across multiple reviews. From our sample of 50 reviews, the standout pattern is their willingness to remake pool components they're not satisfied with, even when it delays projects, and working weekends to meet promised completion dates.
Their work
What it's like working with them
Based on a sample of recent customer reviews (257 total)
“Everyday we had communication from Dean via text message”
“had their own equipment and crew which meant we didn't”
“great little family business”
What they help with
Based on what their customers hired them for
How they stack up
Context from 53 pool builders in Ipswich
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Century Pools Queensland
Dean and Mel run this family-owned pool installation business with their own excavation equipment and dedicated crew, meaning customers deal with one team throughout the entire project rather than multiple subcontractors. They specialize in fibreglass pool installations with full-service packages including excavation, shell placement, concreting, tiling, and equipment setup. The business operates with long-term staff who customers frequently mention by name — Steve handles pool handovers and maintenance training, Rene manages equipment installations, and Colin leads sales consultations. Their approach emphasizes detailed communication throughout the build process, with Dean personally texting customers daily updates about which crew members are coming and what work they'll complete. Reviews consistently highlight their willingness to remake components they're not satisfied with, even if it delays the project, and their practice of working weekends to meet promised completion dates.
Best for: homeowners wanting daily project communication, fibreglass pool installations with full-service packages, and customers who prefer dealing with one dedicated crew rather than multiple subcontractors.
Location
Often needed together
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Claim This Profile — Free →Common questions about Century Pools Queensland
How does Century Pools communicate during the build process?+
Owner Dean personally texts customers daily updates about which crew members are coming and what work they'll complete that day. Multiple reviews mention workers also text their arrival times so customers aren't left waiting. The business maintains this communication system throughout the entire project from excavation to handover, with customers consistently praising being kept informed at every stage.
Does Century Pools use their own crews or subcontractors?+
They use their own excavation equipment and dedicated crew rather than subcontractors, which customers mention as a key advantage. Reviews highlight that you deal with one coordinated team throughout the project. Staff members like Steve (handover specialist), Rene (equipment installer), and Colin (sales) are long-term employees frequently mentioned by name across multiple reviews.
What's included in Century Pools' installation packages?+
Their packages typically include excavation, fibreglass shell installation, concreting, tiling, equipment setup, and pool covers. Some customers also had glass fencing installed. Reviews mention the price includes all excavation with no hidden fees, and they offer full-service packages so customers don't need to coordinate multiple contractors.
How long does Century Pools take to complete installations?+
Build times vary but reviews mention 2-6 weeks once construction starts, with some customers reporting their pool was completed in just 2 weeks. However, there can be waiting periods of 6-12 months before the build begins due to demand. Several reviews praise the team for working weekends to meet promised completion dates, particularly around Christmas.