Tile City
Sarah gets praised by name across multiple reviews for patient design consultation and tile selection expertise.
From 52 Google reviewsThe store demonstrates flexibility by helping customers source specialty items they don't stock and shows generous policies around damaged tiles, with examples of giving away slightly damaged tiles for repairs and including extras to cover breakages. Note that one customer specifically mentioned they don't provide tile cutting services despite some online listings suggesting otherwise.
Their work
What it's like working with them
Based on a sample of recent customer reviews (52 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 63 tilings in Ipswich
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Tile City
Sarah leads this tile retail store and gets specific praise from customers for her exceptional design eye and patient consultation style, whether customers are buying a few replacement tiles or outfitting entire homes. The store specialises in period home renovations, with staff providing detailed colour and design advice that customers frequently mention as turning projects around. They stock popular items like subway tiles with multiple samples available, and when they don't have specialty items like specific grouts, they'll help source them from other suppliers. Multiple reviews highlight their willingness to give away damaged tiles for repairs and their policy of including extra tiles to cover breakages, suggesting they prioritise customer outcomes over strict profit margins.
Best for: period home renovations needing colour consultation, customers wanting patient design advice regardless of project size, and tile sourcing assistance when specialty items aren't in stock.
Location
Often needed together
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Claim This Profile — Free →Common questions about Tile City
What areas does Tile City cover for delivery or service?+
The reviews focus on their West Ipswich store location but don't specify delivery areas. Multiple customers mention picking up tiles from the store, suggesting some purchases require collection. Contact them directly to confirm if they deliver to your area and what the delivery options are.
Do they provide tile cutting services?+
No, they don't provide tile cutting services according to a customer review, despite some online listings suggesting they might. If you need tiles cut, you'll need to arrange this separately. However, staff are helpful in advising on sizing and can assist with sourcing specialty items they don't stock.
What do customers say about Tile City's pricing?+
Eight reviews specifically mention competitive or reasonable pricing, with customers describing prices as 'great', 'very reasonable', and 'pretty good'. One customer noted they would have bought wall tiles there too if they hadn't already purchased elsewhere, suggesting the pricing is attractive enough to encourage multiple purchases.
Who should I ask for when visiting the store?+
Sarah gets specific praise from three customers for her design expertise, patience, and ability to help put together what customers need for their rooms. She's described as giving the same attention whether you're buying many tiles or just a small amount. Other staff also receive positive mentions for being helpful and friendly.
What happens if some tiles arrive damaged?+
The store has a generous policy with damaged tiles. One customer received two extra replacement tiles when some arrived broken, and another was given a tile with a small corner chip for free when they only needed one for a repair. This suggests they prioritise customer satisfaction over strict policies.