Eden Roc Garage Doors
Customers return years later — and Mark still gets named for explaining exactly what needs fixing and why.
Technician Mark and booking contact David are both named across this small sample, with Mark specifically praised for explaining what needs attention and what can wait, rather than recommending unnecessary work. Because this is a very small sample relative to the full review pool, it's worth reading a broader cross-section of reviews directly on Google before booking — but nothing in these five reviews raises a flag worth acting on.
Their work
What it's like working with them
Based on a sample of Google reviews (545 total)
“patiently explained the service and associated costs”
“on the day I was advised the service person was on their way”
“I have always used Eden Roc and will continue to do so”
“No standing in the rain raising and lowering the door manually”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Eden Roc Garage Doors
With around two decades of operating experience, Eden Roc handles the full garage door lifecycle — from new door supply and installation through to motor replacements, spring repairs, and routine servicing. Technician Mark draws repeated mentions for punctual arrivals, clear explanations of what needs attention, and a habit of flagging wear items proactively rather than waiting for a failure; he's the face customers tend to ask for on return visits. On the admin side, David handles bookings and is noted for walking customers through pricing before any work begins and smoothly managing returning customer records. The business appears to cater primarily to residential homeowners in the Perth metro area, including customers who return years later for follow-up work — a pattern that suggests straightforward pricing rather than pressure to upsell. One detail worth knowing: they offer a battery backup option on motors, which at least one customer found genuinely useful during a power outage — worth asking about if outages are a concern in your area. They also communicate proactively on the day of service, advising when the technician is en route.
Best for: residential garage door motor installations with battery backup options, long-term maintenance and spring replacements on ageing doors, and homeowners who value a technician who explains what needs attention without pushing unnecessary work.
Location
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Claim This Profile — Free →Common questions about Eden Roc Garage Doors
Does Eden Roc Garage Doors offer battery backup on their motors?+
Yes — at least one customer review confirms that battery backup was offered as an option at the time of motor installation, and that customer found it genuinely useful when a storm knocked out power, allowing them to operate the door via remote without manually lifting it. It's worth asking about this option when getting a quote, especially if your area experiences outages. The review doesn't specify which motor brands or models include this feature, so confirm availability and cost directly when booking.
Who are the main technicians and what are they known for?+
Technician Mark is the most frequently mentioned name across this small review sample, praised for punctuality, clear explanations of what needs attention now versus what to monitor, and a no-pressure approach to additional work. Zoenayd is also mentioned by name for an efficient motor replacement job. On the admin and booking side, David is noted for explaining costs upfront and managing returning customer records smoothly. Keep in mind this is based on only 5 reviews, so other team members may handle your job.
What areas does Eden Roc Garage Doors service?+
The business is based in Wangara, WA, which positions them well for Perth's northern suburbs. Reviews mention servicing customers in the broader Perth metro area, but the reviews sampled don't specify exact coverage boundaries. It's worth calling ahead to confirm whether they service your specific suburb, particularly if you're further from Wangara.
What do customers say about Eden Roc's pricing and honesty?+
From the small sample of reviews available, pricing transparency comes through clearly — one reviewer specifically notes that booking contact David explained costs before work began, and another long-term customer states they trust the business 'to do the job right and not rip me off.' Mark is also mentioned for flagging items to watch rather than pushing unnecessary repairs. That said, this reflects only 5 reviews, so for a fuller picture of pricing feedback it's worth checking the broader Google review pool directly.
Can Eden Roc handle urgent or same-day garage door issues?+
Reviews don't explicitly describe same-day emergency callouts, but the business does communicate proactively on the day of service — at least one customer noted being advised when the technician was on the way, and another had a dead motor assessed and replaced in a single visit. For urgent situations, it's best to call directly and ask about their availability and lead times rather than relying on online booking.