Austguard
Mark personally installs, services, and follows up years later — often without billing for the return visit.
That's the kind of pattern worth knowing about before you hire, because it suggests the relationship doesn't end when the invoice does. The sample is small and we can't speak to trajectory or recent consistency, so checking directly with Mark about current availability and lead times is worth doing before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (46 total)
“fixed all the issues with No Charge”
“prompt service and reasonable rates”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Austguard
Mark runs Austguard as a sole trader, handling security camera installations, alarm systems, and intercom setups himself from inquiry through to completion. Reviews spanning more than a decade mention him fitting cameras, full house alarm systems, and remote garage access — covering the practical range of residential security rather than any single niche. What stands out about his approach is the willingness to come back after the job: one customer notes he returned to fix setup issues at no charge five years after the original install, and another says he responded to a remote garage fault within a week of a text message. That kind of after-sales availability is rare from a sole operator and appears across multiple reviews, not just one. He's suited to homeowners who want a single point of contact — someone who knows the system he installed because he installed it — rather than dealing with a team where institutional memory can get lost. Pricing is described as reasonable, and there are no reviews suggesting large commercial or new-build project work, so the focus appears firmly on residential properties.
Best for: residential CCTV and alarm installations where you want a single tradesperson handling the job end-to-end, homeowners who value long-term after-sales support from the person who did the original install, and existing Austguard customers needing servicing or system updates.
Location
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Claim This Profile — Free →Common questions about Austguard
What security services does Austguard cover?+
Reviews mention CCTV cameras, full home alarm systems, intercom installations, and remote garage access as jobs Mark has completed. The focus appears to be residential rather than commercial work. There's no mention of monitored alarm services or patrol response, so if you need a monitored system, confirm directly whether that's something he offers or can refer.
Does Mark come back if there are problems after the install?+
This is one of the clearest patterns in the reviews — multiple customers mention Mark returning to fix issues well after the original job, including one case five years later where he resolved setup problems without charging. Another customer texted about a garage fault and had it sorted within a week. That said, this is based on a small sample of reviews, so it's worth asking him directly what his after-sales support looks like for your specific job.
What do customers say about Austguard's pricing?+
One repeat customer describes Mark's rates as 'reasonable,' and several reviews note he returned for follow-up visits without billing — which implies he absorbs some post-install time without additional charges. Reviews don't go into specific dollar figures, so get a quote upfront and ask whether callouts for warranty or setup issues are included.
How quickly does Mark respond to enquiries or service calls?+
The reviews consistently describe fast responses — phrases like 'within a couple of days' and 'within 1 week' appear across multiple reviews for both new jobs and existing customers with issues. As a sole trader, his availability can vary with workload, so it's worth contacting him early if you have a deadline or urgency. Reviews don't mention him being hard to reach.
Is Austguard suitable for older or existing security systems?+
Yes — several customers mention Mark servicing and updating systems he installed years earlier, including code resets and reconfiguration on alarms over a decade old. Because he installs the systems himself, he retains familiarity with the setup, which seems to help when troubleshooting. If you have a system installed by someone else, it's worth asking whether he works on other brands or configurations before booking.