MCS Security
Named guards at multiple Perth sites praised for going well beyond the call of duty.
Several named guards — Sam at Kelmscott Stargate, Greg at Cockburn Gate, Jake and John in Rockingham, Abdaul at PCH — draw genuine praise for initiative and care that goes well beyond standing at a post. At the same time, roughly a third of the sample reviews describe rude, dismissive, or inappropriate conduct from guards at other sites and in office interactions, which is a pattern that exceeds the normal baseline of complaints for any service business. MCS operates primarily at multi-site commercial and retail contracts, so homeowners seeking residential alarm or CCTV installation should ask specifically about their product and installation support — one customer reported that the camera system itself was good but the after-sale communication was poor. If you're a property or retail manager evaluating them for a contract, ask which guards would be assigned to your site and whether they've worked the type of environment you need covered.
What it's like working with them
Based on a sample of Google reviews (44 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About MCS Security
MCS Security is a well-established Perth security company — operating for over two decades — that focuses primarily on manned guarding contracts at large commercial and retail sites across the metro area, including Cockburn Gate, Kelmscott Stargate, Midland Gate, Armadale Shopping Centre, and Perth Children's Hospital. Their work is almost entirely B2B and institutional rather than residential; homeowners looking for alarm installation or CCTV for a single dwelling will find their main offering is contracted guard deployment at shopping centres and public facilities. Reviews name individual guards whose conduct stands out: Sam (Simranjit Singh) at Kelmscott Stargate is praised for going well beyond standard duties to help a distressed customer recover a lost handbag; Greg at Cockburn Gate is described as authoritative yet approachable; Jake and John from the Rockingham team recovered a stolen bicycle through quick, committed follow-through; and Abdaul at PCH is noted for genuine warmth with a non-verbal child with a disability. The company also handles CCTV equipment sales, though at least one customer reported poor communication and follow-up on a camera system purchase — suggesting their product sales side is less polished than their guard operations. Their scale and multi-site presence makes them suited to businesses or property managers needing contracted security staffing, rather than homeowners after a single-property installation or residential monitoring service.
Best for: retail centre or shopping complex security contracts, hospital and healthcare facility guarding, and multi-site commercial properties needing contracted manned guards across the Perth metro area.
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Claim This Profile — Free →Common questions about MCS Security
Does MCS Security do residential CCTV or home alarm installations?+
MCS Security does sell and install CCTV camera systems, as at least one customer purchased a camera setup through them. However, their primary focus based on reviews appears to be large commercial and retail contracts — shopping centres, hospitals, and public facilities — rather than residential homes. A customer who bought a camera system reported the equipment itself was good but after-sale communication was poor. If you need a residential installation, it's worth calling ahead to confirm whether residential work is something they actively support, and what after-install service looks like.
What areas and sites does MCS Security cover in Perth?+
Reviews mention MCS Security operating at sites across a broad stretch of the Perth metro area, including Cockburn Gate Shopping Centre, Kelmscott Stargate Shopping Centre, Armadale Shopping Centre, Midland Gate, Rockingham, and Perth Children's Hospital. The business is based in Joondalup, WA. Their footprint suggests they can service both southern and northern metro sites. For specific coverage of your location or property type, contact them directly.
Are there specific MCS Security guards customers have praised by name?+
Yes — several guards are called out by name in reviews. Sam (Simranjit Singh) at Kelmscott Stargate is praised extensively for going well beyond his duties to help a customer recover a lost handbag. Greg at Cockburn Gate is described as authoritative and a genuine gentleman. Jake and John from the Rockingham team are credited with recovering a stolen bicycle through fast action. Abdaul at Perth Children's Hospital is noted for warmth toward a child with a disability. If you're signing a contract, it may be worth asking which personnel would be assigned to your site.
What do reviews say about MCS Security's professionalism?+
The picture from the 23 reviews we analysed is genuinely mixed. About half the reviews are strongly positive, highlighting specific guards who are kind, proactive, and effective. The other half describe encounters with rude, dismissive, or poorly trained guards across different sites — and at least one reviewer mentions an unhelpful response from management when they raised a concern. The inconsistency appears to reflect variation between individual staff members rather than a uniform company-wide standard. Asking which guards or supervisors would be on your contract is probably the most practical due-diligence step.
Is MCS Security appropriate for a business or retail property manager looking for a security contract?+
Based on their review profile and operational scope, MCS Security is primarily geared toward commercial clients — particularly retail centres, hospitals, and multi-tenancy facilities. Their track record at Cockburn Gate, Kelmscott Stargate, and PCH shows they can manage high-traffic, complex environments. Reviews suggest the quality of service varies by site and by individual guard, so if you're evaluating them for a contract, it's worth asking for references from comparable sites and clarifying which staff would be assigned to you. They are GST registered and have been operating for over two decades, which speaks to business stability.