Sure Secure
Jeffrey is named across multiple reviews for meticulous installs that finish ahead of schedule.
The thing that stands out most for homeowners comparing quotes is the on-the-spot quoting style and early completion track record, which two separate reviewers contrasted favourably against competitors who were slower to respond or never delivered a written quote at all. Sure Secure is GST-registered and has been trading for over 26 years as a sole trader, so it carries the continuity of an established operation without the impersonal handoffs of a larger company. Ask John to confirm current lead times when you reach out — the sample doesn't give enough date context to know whether the 'ahead of schedule' pattern still holds.
Their work
What it's like working with them
Based on a sample of Google reviews (87 total)
“the final product looks great and you can see the quality”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Sure Secure
John runs the day-to-day customer side of Sure Secure — quoting on the spot, staying personally reachable throughout the job, and following up to make sure nothing falls through. Jeffrey handles the physical installations and is repeatedly praised for being meticulous and thorough, explaining each step of the process and offering maintenance tips once the job is done. The work centres on residential security screens, mesh doors, and window screens — the kind of product where fit and finish matter, because a poorly installed screen door is obvious every time you open it. With over 26 years of trading, this is a sole trader operation that has stayed deliberately hands-on rather than scaling into a large crew, which means personal contact rather than call centres. Customers repeatedly note that quotes are written up on the spot and installs often come in ahead of the promised date — useful if you're coordinating tradespeople or working around a settlement or move-in date. The business suits homeowners who want to upgrade multiple entry points at once — several reviews mention plans to return for additional doors and windows after a first job.
Best for: residential security screen and mesh door installations where you want a written quote on the day, homeowners planning to upgrade multiple entry points across one or more visits, and anyone who prefers direct personal contact with the business owner throughout the job.
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Claim This Profile — Free →Common questions about Sure Secure
How does Sure Secure handle the quoting process?+
John comes to your property and writes up the quote on the spot — multiple reviewers specifically noted this as a reason they chose Sure Secure over competitors who either delayed sending a written quote or never sent one at all. Pricing has been described as competitive enough that at least one customer skipped getting alternative quotes after receiving John's figure. Because John handles all customer contact personally, there's no lag from being passed between staff. It's worth calling directly to discuss scope if you have multiple doors or windows to cover, as several customers planned staged upgrades across return visits.
Who carries out the actual installations, and what should I expect on the day?+
Jeffrey handles the physical installations and is mentioned by name in multiple reviews for arriving on time, working meticulously, and explaining what he's doing as he goes. He also provides maintenance tips at the end of the job — one reviewer noted advice on maintaining the door and mesh. Installs have frequently completed ahead of the promised date based on the reviews we reviewed, though lead times can vary with demand. Confirming your expected install window with John at the time of quote is the safest approach.
What areas does Sure Secure service?+
Sure Secure is based in Joondalup, which places it well for the northern Perth metro corridor. The reviews don't specify precise service boundaries, so if you're outside the immediate Joondalup area — for example, further north toward Yanchep or south toward the CBD — it's worth confirming coverage directly with John when you call. Being a sole trader operation, service range may also depend on current workload.
Does Sure Secure only do security doors, or do they cover windows too?+
Reviews mention both security screen doors and security window screens as completed jobs, so the business covers more than just doors. One customer specifically mentioned planning to return to upgrade all screen doors after an initial window screen installation, suggesting they're comfortable handling whole-property rollouts in stages. If you want to price up a combination of doors and windows in a single visit, John can quote the full scope on-site. The reviews don't mention alarm systems or CCTV cameras, so if those are part of your brief, confirm directly whether they're offered.
What do customers say about turnaround times?+
Multiple reviewers noted that their installation was completed ahead of the originally promised date, which is the standout operational pattern in the reviews we analysed. One customer chose Sure Secure specifically because a competitor's wait time was significantly longer. That said, the 5 reviews we were shown don't include dates, so it's not possible to confirm whether current lead times match what was experienced in those reviews. When you receive your quote, ask John for a realistic install window so you can plan accordingly.