Solaire Connect
Kevan Towers matched a customer's existing SolarEdge inverter to a compatible battery — and arranged a free inverter upgrade through the manufacturer in the process.
The named contacts matter here: Neil does on-site assessments and quoting, Ava handles accounts, and Kevan Towers is the person most likely to recommend which inverter-battery combination suits your existing setup. One reviewer noted a wait of 2-3 months for installation due to battery rebate demand, which appears to be an industry-wide constraint in Perth rather than specific to this business — worth asking about lead times when you request a quote. Given the small slice of reviews we had to work with, it's worth asking Solaire directly for references from customers who've had battery retrofits on older SolarEdge systems, since that's the scenario most thoroughly described in this sample.
Their work
What it's like working with them
Based on a sample of Google reviews (133 total)
“Communication was excellent from day one”
What they help with
Based on what their customers hired them for
How they stack up
Context from 228 solar panel installations in Joondalup
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Solaire Connect
Kevan Towers leads the technical side of Solaire Connect, personally recommending system configurations — like pairing SolarEdge inverters with compatible SolarEdge batteries — based on what customers already have installed, rather than pushing a one-size-fits-all package. The team handles the full lifecycle of a residential solar setup: original panel installations, inverter upgrades, and battery retrofits, including navigating Federal and WA State Government rebate applications and the Plenti interest-free loan scheme on the customer's behalf. On the administration side, Ava handles accounts, Winnie and Nicole field technical questions pre-install, and Neil conducts on-site property assessments and quoting — so each stage of the process has a named contact rather than a generic call centre. Installations are carried out by specialist electrical crews (Hughes Electrical's Brendan, Declan, and Harley are mentioned by one customer) who complete full installs in a single day, including removal of packaging and site cleanup. One customer flagged that the iStore inverter app requires local WiFi connection to the inverter for monitoring — remote access isn't available — which is worth confirming if real-time off-site monitoring matters to you. The business has been operating for roughly 17 years and has a track record of proactive warranty support: at least one customer reports a component fault was detected by the monitoring system and resolved under warranty before the homeowner was even aware of it.
Best for: homeowners retrofitting a battery onto an existing solar setup, households wanting hands-on help navigating WA government rebates and Plenti loan applications, and customers who value named contacts at each stage of the installation process.
Location
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Claim This Profile — Free →Common questions about Solaire Connect
Can Solaire Connect add a battery to my existing solar system from another installer?+
Yes — at least two customers in our review sample had their systems transferred to Solaire Connect from other providers before having batteries added. Kevan Towers is the person typically involved in assessing what battery and inverter configuration suits your existing setup. If you already have a SolarEdge inverter, he's been known to recommend a compatible SolarEdge battery and can advise on whether a free inverter replacement is available through manufacturer promotions. It's worth describing your current system in detail when you first make contact.
Does Solaire Connect help with government rebates and loan applications?+
Multiple customers specifically praise this as a strength — Solaire Connect assists with both Federal battery rebates and WA State Government rebates, and at least two customers used the Plenti interest-free government loan with Solaire's guidance. Customers describe the process as straightforward, with the team handling much of the administrative side. Bear in mind that high rebate demand means installation lead times can stretch to 2-3 months, which customers note is common across reputable Perth installers right now. Ask them about current wait times when you request a quote.
Who are the key contacts at Solaire Connect and what does each person handle?+
Based on customer reviews, Neil does on-site property assessments and provides quotes, and customers describe him as responsive to follow-up questions over email. Ava handles accounts and is described as helpful over the phone. Winnie and Nicole are mentioned as knowledgeable contacts for pre-installation questions. Kevan Towers appears to lead technical recommendations, particularly around system configuration. Electrical installation work in at least one job was carried out by a crew from Hughes Electrical — Brendan, Declan, and Harley.
What should I know about the monitoring app for systems Solaire Connect installs?+
One customer who received an iStore inverter and battery noted the monitoring app requires you to be connected to the inverter's local WiFi network — remote access from outside the home wasn't available at the time of their review. They found the app functional for viewing current consumption and hourly or daily history, but limited for those who want off-site control. If remote monitoring or smart home integration is a priority for you, it's worth raising this specifically when you discuss system options, as different inverter brands have different app capabilities.
What happens if something goes wrong with a system Solaire Connect installed?+
One long-term customer reported a component failure five years after installation that was detected by the system's monitoring software before the homeowner noticed any issue. Solaire Connect arranged a warranty repair promptly and without any difficulty on the customer's part. While this is a single account from our small review sample, it suggests the business maintains post-installation support rather than disappearing after the job is done. It's still worth asking them directly about their ongoing service and warranty claim process before committing.