Rickstar Pools and Spas
Amanda manages approvals start-to-finish while Rick leads the install crew personally on-site.
The team's pricing is flagged positively across multiple reviews, and the split between Amanda on admin and Rick on tools appears to work in their favour when both sides are firing. That said, a recurring pattern across roughly a third of the sample involves communication going quiet after contracts are signed — missed calls, unanswered enquiries, and in some cases appointments not kept at all. Before signing, it's worth asking directly how they handle communication between contract and install, and confirming your location is within their service area, since reviews indicate they focus primarily on the Central Coast Peninsula.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“successfully managing the approval and installation within a four-week turnaround”
“Tony, Rick and the team were always friendly and efficient”
“Best price and best service”
“Communication post sales until kickoff could have been better”
What they help with
Based on what their customers hired them for
How they stack up
Context from 223 pool builders in Lake Macquarie
Credentials & background
Sourced from 7 public records so you don't have to look them up yourself
About Rickstar Pools and Spas
Rick leads the installation crew personally on-site, while Amanda handles the sales, quoting, and certification paperwork side of the business — a division of roles that shows up clearly across multiple reviews. Amanda is credited with prompt on-site assessments, detailed quotes, and smooth certification processing, while Rick is praised for arriving prepared and going beyond scope, including backyard levelling to polish the final result. Tony and Scott round out the customer-facing team, with Tony handling sales and Scott noted for keeping customers informed during the installation process. The business focuses on above-ground pool installations for residential properties on the NSW Central Coast and Lake Macquarie peninsula — notably, reviews indicate they prioritise the Peninsula area and may decline jobs outside that zone. Where jobs go smoothly, customers highlight fast turnarounds: one installation was approved and completed within four weeks, another finished ahead of a Christmas deadline. As a small sole trader operation, the quality of your experience appears closely tied to job complexity and ongoing communication after contracts are signed — something worth discussing before you commit.
Best for: fast-turnaround residential pool installations on the Central Coast Peninsula, homeowners who want a single team managing both approvals and installation, and buyers prioritising competitive pricing on new pool builds.
Location
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Claim This Profile — Free →Common questions about Rickstar Pools and Spas
What areas does Rickstar Pools and Spas service?+
Rickstar is based in Gwandalan and reviews suggest they focus primarily on the Central Coast Peninsula and Lake Macquarie area. At least one reviewer noted being turned away because they were on the broader Central Coast but outside the Peninsula zone. If you're unsure whether your address falls within their service area, it's worth confirming before booking a site visit.
Who will I be dealing with during the process?+
Based on multiple reviews, Amanda handles the initial sales, site meetings, quoting, and certification paperwork. Rick leads the installation crew on-site. Tony and Scott have also been mentioned as part of the sales and customer contact team. Customers in smoother projects describe this split as working well — Amanda manages the admin and Rick shows up prepared on install day.
How quickly can Rickstar turn around a pool installation?+
Several reviewers mention fast turnarounds as a standout feature. One customer had their pool approved and installed within four weeks, and another had theirs completed before Christmas after a tight deadline was set. These timelines aren't guaranteed, but speed of delivery is a recurring positive across the more recent five-star reviews.
What do customers say about communication after signing a contract?+
This is the most consistently flagged concern across the 18 reviews we analysed. A number of customers — including some who gave otherwise positive reviews — noted that communication slowed significantly between contract signing and the start of installation. One four-star reviewer specifically cited this as the reason they didn't give five stars. It's worth asking upfront how they handle check-ins during that period and who to contact if you can't get through.
Does Rickstar handle pool approvals and certifications, or is that left to the homeowner?+
Reviews indicate Amanda manages the certification and approval process as part of the service. One five-star reviewer specifically noted that 'all certifications were processed smoothly and on time, with no complications.' However, one four-star review mentioned having to project manage some of the plans and approvals themselves to stay on schedule — so it may be worth clarifying exactly what's included in your contract and who is responsible for each step.