Morisset Pools
Named staff, clear handovers, and competitive quotes that held up against six rivals — Morisset Pools' build reviews are unusually specific about what went right.
Named staff (Mitch for sales, Mick for installs, Ruby for admin, Julie in the shop) all receive individual praise, which suggests the attentiveness isn't limited to one person. Two reviewers did report missed service appointments without a heads-up call, so if you're booking a maintenance visit rather than a build, it's worth confirming your booking a day before. Recent reviews are averaging higher than earlier ones, which is a reasonable signal if you're weighing a newer business with only 36 reviews on the board.
Their work
What it's like working with them
Based on a sample of Google reviews (36 total)
“communication was clear throughout the entire process”
What they help with
Based on what their customers hired them for
How they stack up
Context from 223 pool builders in Lake Macquarie
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Morisset Pools
Morisset Pools covers the full pool ownership lifecycle — from new fibreglass pool builds through to equipment replacement, maintenance, and safety upgrades like pool fencing and access handrails. Three people come up repeatedly by name: Mitch handles sales consultations and post-installation follow-up, Mick leads the installation crew and is praised specifically for thoroughness and his easy-going manner on-site, and Ruby manages the administration side, keeping paperwork and scheduling on track throughout the build process. In the retail shop, Julie is the standout — multiple customers name her for patient, detailed product advice that's genuinely tailored to what the customer actually needs rather than pushing the highest-margin item. Homeowners who've sourced competing quotes mention Morisset Pools coming in competitively on price without stripping back inclusions, and the build reviews specifically note on-time delivery and clean site handover. They also serve as a local pool shop for ongoing chemical and equipment needs, with technicians available for callouts — a 2022 reviewer noted same-visit storm-damage equipment replacement organised quickly by Julie. Recent reviews have trended notably higher than earlier ones, which is worth knowing if the business was mixed in your early research.
Best for: new fibreglass pool builds where communication and project management matter, homeowners wanting post-storm equipment replacement handled quickly, ongoing local pool maintenance and chemical advice, and safety upgrades like handrails or glass fencing.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Morisset Pools
What does the Morisset Pools build process look like from quote to completion?+
Based on build reviews, the process typically starts with a consultation with Mitch, who handles design guidance and pricing. Ruby manages the administrative and scheduling side throughout, keeping customers informed at each stage. Mick leads the installation crew on-site. Multiple customers who obtained five or six competing quotes before choosing Morisset Pools noted the pricing was competitive without sacrificing inclusions, and delivery was on time.
Does Morisset Pools handle pool repairs and equipment servicing, not just new builds?+
Yes — reviews mention equipment replacement after storm damage, pool pump replacements, handrail installations, and glass pool fencing, so they cover a range of repair and upgrade work beyond new builds. Julie in the shop is frequently mentioned for helping customers diagnose issues and select the right replacement parts. They also appear to do pool chemical testing and ongoing maintenance servicing for local customers.
What do customers say about Morisset Pools' pricing?+
Several reviewers who gathered multiple quotes before committing mention Morisset Pools coming in more competitively than larger pool companies, while still including everything they wanted. One reviewer noted they obtained over six quotes and chose Morisset Pools specifically because 'their pricing made sense and sat within our budget.' In-store pricing drew one complaint about a phone quote differing from the in-store price, so it's worth confirming any quoted price before making a trip.
Are there specific staff members a customer should ask for?+
For new pool builds, Mitch handles the sales and consultation side and is noted for post-installation follow-up. Mick leads the physical installation crew and is praised for thoroughness and communication on-site. Ruby manages administration and scheduling throughout the build. For in-store visits, equipment advice, or maintenance queries, Julie is mentioned by name across multiple reviews for patient, knowledgeable guidance.
Does Morisset Pools cover areas outside Morisset itself?+
Reviews reference completed work in Wangi and general mentions of the Lake Macquarie area, so they do operate beyond Morisset township. The exact service radius isn't spelled out in reviews, so if you're outside the immediate area it's worth a quick call to confirm they cover your suburb before booking a site visit.