Novocastrian Removals & Storage
Steve visits your home before the move to size the job — customers say it made a real difference on long-haul relocations.
The standout pattern across reviews is Steve's personal involvement before and during the move: he conducts home visits to assess load requirements in advance, a detail that separates this operation from removalists who quote blind over the phone. Practically speaking, if your move involves a long haul up the NSW coast, heavy or awkward items, or furniture that needs disassembly and careful reassembly at the other end, the team has done all three and customers who needed that have said so directly.
Their work
What it's like working with them
Based on a sample of Google reviews (17 total)
“came up with ideas and the work is done to perfection”
What they help with
Based on what their customers hired them for
How they stack up
Context from 243 removalists in Lake Macquarie
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Novocastrian Removals & Storage
Steve, the owner, is the face and driving force behind this Cardiff-based removalist operation — reviews describe him visiting homes before the job to assess truck size requirements, a hands-on pre-move practice that sets expectations before a single box is lifted. The crew frequently named alongside Steve includes John (also called Johno), Jayden, and Laura, who handles bookings and client communication by phone and email; customers specifically credit Laura for keeping them updated through the process, while Johno and Jayden are praised for furniture disassembly and reassembly, including beds and TV setup, and for placing boxes in the correct rooms rather than leaving clients to sort the chaos. The business covers long-distance interstate corridors — Sydney to Newcastle and past Coffs Harbour appear in reviews — not just local suburb-to-suburb runs, which matters if you're planning a significant relocation rather than a short hop. Reviews also mention single-item deliveries like marketplace pickups transported between cities, and handling of awkward or heavy items including pianos, fridges, and washing machines, so the team isn't limited to standard household packs. Being GST-registered and operating as a company structure (rather than a sole trader) means there's a formal business entity behind the booking, which can matter for insurance claims or if something goes wrong on a complex move.
Best for: long-distance NSW relocations requiring a two-day turnaround, moves involving heavy or awkward items like pianos, and customers who want hands-on owner involvement from quote to completion.
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Claim This Profile — Free →Common questions about Novocastrian Removals & Storage
What areas does Novocastrian Removals cover?+
Reviews confirm the team operates across a wide geographic range — including Sydney to Newcastle runs and long-haul moves up the NSW coast past Coffs Harbour. They've also handled single-item deliveries between cities, so they're not limited to moves that start and finish in the Hunter region. If you're planning a move outside these corridors, it's worth calling Steve directly to confirm coverage before booking.
Does Steve visit before the move, or is it all booked remotely?+
At least one customer review specifically mentions Steve visiting the home twice before the move to assess the right truck size — this appears to be a deliberate part of his process for larger jobs rather than something you have to request. For smaller or more straightforward moves, the booking process is handled by Laura via phone and email. Either way, the admin side appears responsive, with Laura credited for keeping customers updated through the lead-up to the move.
Can the team handle heavy or awkward items like pianos?+
Yes — reviews explicitly mention the crew moving a piano, fridge, and washing machine as part of a single job, and another customer notes the team coming up with solutions for large pieces that posed a challenge rather than leaving them behind. The team includes Johno and Jayden, who are specifically praised for careful handling. If you have an item you're unsure about, describe it when you call so Steve can plan the crew size accordingly.
Will the team reassemble furniture and unpack boxes at the destination?+
Reviews suggest this is standard practice for at least some moves — one customer specifically describes Johno and Jayden taking apart a bed and reassembling it, setting up the TV, and placing boxes in each room as directed. This level of service isn't guaranteed on every job type, so it's worth confirming at the quote stage whether full setup at the destination is included or an add-on for your particular move.
What do customers say about pricing?+
One reviewer describes the pricing as 'fair,' but the 14 reviews we analysed don't include enough pricing detail to draw a reliable comparison to market rates. No customers raised concerns about unexpected costs or overcharging. Given the business is GST-registered, you should expect a formal invoice — and it's worth asking Steve at the quote stage whether the pre-move home visit and furniture reassembly are included in the quoted price.