Factory Blinds
Named installers, a 15-year repeat customer base, and an owner who arrives on time with a written quote before he leaves.
Robin specifically functions as a post-sale problem-solver, and multiple reviewers flag her involvement as the reason a difficult situation got resolved rather than stalled. About five reviews in the sample describe communication breakdowns: orders delayed beyond quoted lead times without proactive updates, and at least one missed appointment not flagged until the homeowner was already on the road — so it's worth asking upfront how they communicate during the wait and whether you'll be notified if timelines shift. That said, the same reviewers often note that once an issue was escalated to the right person, it was resolved, and several long-term repeat customers suggest the experience normalises once you know how the team works.
Their work
What it's like working with them
Based on a sample of Google reviews (53 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 273 curtains & blindss in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Factory Blinds
Gary, the owner, handles quotes personally — multiple customers praise him for being thorough, arriving on time, and leaving a written quote before he departs. The install crew includes named regulars: Warren and Darren are praised for their workmanship, Wayne and Matt earn mentions for speed and cleaning up after themselves, and Courtney and Kellie handle measure-and-quote visits with noted expertise. The product range spans roller shutters (including external wind-rated shutters for exposed properties), plantation shutters, honeycomb blinds, roller blinds, and curtains — all available to homeowners across Tasmania, not just Launceston, with the team willing to travel to highland and coastal locations others decline. After-sales service is a genuine differentiator here: several long-term customers cite Robin by name as the go-to person when orders hit problems, and one reviewer's 15-year repeat purchase history speaks to what consistent follow-up looks like in practice. For customers weighing a local specialist against a chain retailer, the distinction is personalised consultation rather than a sales-target model — staff are frequently praised for taking time to explain product differences, including practical advice like blockout versus translucent options for sleep quality.
Best for: homeowners wanting named, accountable installers for plantation shutters or roller blinds, Tasmanian customers in remote or regional areas who've been turned away by other suppliers, and long-term renovation projects where personalised product advice matters more than the cheapest quote.
Location
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Claim This Profile — Free →Common questions about Factory Blinds
Does Factory Blinds service areas outside Launceston?+
Yes — multiple reviewers confirm the team travels to regional and remote parts of Tasmania, including the Central Highlands and the East Coast (Coles Bay area). One customer notes Factory Blinds were the only company willing to come to the highlands for a proper measure and quote. It's worth checking availability for your specific area when you call, as scheduling can involve longer lead times for remote locations.
Who will I deal with during the quote and installation process?+
Factory Blinds uses a named-team model rather than anonymous contractors. Gary (the owner) frequently does measure-and-quote visits and is praised for thoroughness, often leaving a written quote before departing. Courtney and Kellie also handle quotes and are noted for product knowledge. Installers including Warren, Darren, Wayne, and Matt are mentioned by name in reviews for professional workmanship and post-install cleanup.
What happens if there's a problem with my order or installation?+
Several reviewers describe issues — including delayed orders and incorrect installations — that were eventually resolved through the business. Robin is specifically named by multiple customers as the person who steps in when things go wrong, and is praised for being proactive in tracking down lost orders and following through. Gary is also mentioned as becoming involved to resolve issues when escalated. If something goes wrong, asking to speak with Robin or Gary directly appears to be the most effective path based on customer experience.
How long will I wait for my blinds or shutters?+
Quoted lead times appear to be around 4–6 weeks for standard orders, but five reviews in our sample describe actual wait times running longer than quoted without proactive updates from the business. Products appear to be made locally in Tasmania but sourced from interstate materials. When placing an order, it's worth asking for a firm installation date and confirming the business will contact you if that date changes.
What types of window coverings does Factory Blinds supply and install?+
The range covers roller blinds, honeycomb blinds (with specific advice available on blockout versus translucent options), plantation shutters, external roller shutters, and curtains. Reviews mention external shutters being particularly recommended for exposed or wind-prone properties. The business also handles repairs to existing blinds, including cord and mechanism replacements, which can often be arranged through the store.