Tom Moore & Son
Named technicians, same-day callouts, and punctuality praised across multiple independent Launceston reviews.
Paul's responsiveness on the phone is called out repeatedly and explicitly compared favourably to the broader Tasmanian trades market. Two reviews do raise concerns about pricing transparency and phone manner from the office, which is worth noting — both cite Debbie and both relate to billing or complaint handling rather than the quality of the physical work. Before booking, it's worth confirming the all-in labour cost upfront, especially for multi-motor or multi-door jobs, so there are no surprises on the final invoice.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“turned up every time exactly when they said they would”
“a fair bit cheaper than other quotes i received”
What they help with
Based on what their customers hired them for
How they stack up
Context from 267 garage doorss in Launceston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Tom Moore & Son
Jamie, Jordan, and Hamish are the installers customers name most often — Jamie is praised specifically for panel lift door replacements and taking care with the full process start to finish, Jordan is called out for diagnosing tricky roller door faults on the same afternoon as a callout, and Hamish earns mention for professional installation and pre-installation communication. The business covers the full spectrum of residential garage door work: roller doors (manual and electric), sectional and panel lift doors, sliding gate openers, motor replacements, dust and water seal renewals, and full servicing — a range that suits everything from a single suburban garage to a property needing multiple doors and a gate in one project. Paul and Deb handle the office side; Paul is specifically named for responsive phone contact, which stands out in a regional market where getting a tradie to call back is a common frustration. Reviews suggest the crew arrives when they say they will and cleans up afterward — two things that get repeatedly noted because they're not guaranteed in the trades. Based in Invermay and operating across Launceston and surrounds, they've also completed work as far afield as Smithton, so their coverage extends well beyond the immediate suburb. With roughly 19 years of operation and GST registration as a company, they're a structured business rather than a sole trader arrangement, which matters for warranty follow-through and accountability on multi-door or commercial-adjacent jobs.
Best for: same-day roller door fault diagnosis in the Launceston region, full roller or panel lift door replacements, multi-door residential projects requiring a single contractor, and electric motor supply and installation.
Location
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Claim This Profile — Free →Common questions about Tom Moore & Son
What areas does Tom Moore & Son cover?+
The business is based in Invermay and primarily serves Launceston and surrounding areas, but reviews confirm they've completed jobs as far as Smithton — suggesting a broader regional reach than a typical suburban operator. If you're outside greater Launceston, it's worth calling to confirm whether they cover your area and whether a travel fee applies. Their phone responsiveness is specifically praised in reviews, so you should get a clear answer quickly.
Does Tom Moore & Son handle emergency or same-day garage door callouts?+
One review describes a Friday afternoon sectional door emergency being handled professionally and efficiently, and another mentions Jordan coming out the same afternoon after a phone call to Paul. That suggests same-day response is at least sometimes possible, particularly for urgent faults. It's not guaranteed, so if your situation is time-sensitive, call early in the day and ask directly whether they have availability.
What do customers say about pricing at Tom Moore & Son?+
Most reviewers describe the pricing as competitive — one customer noted they came in cheaper than other quotes received, and another praised the price on an electric motor and install. However, two reviews raise concerns about final costs being higher than expected, particularly for multi-unit motor installations where labour added up significantly. The practical advice from the review pattern: ask for a written all-in quote before work begins, especially if you're having multiple motors or doors done at once.
Which team members are likely to handle my job?+
Jamie is mentioned in reviews specifically for panel lift door replacements and is praised for being thorough and friendly throughout the process. Jordan handles service calls and fault diagnosis — one customer noted he worked through a tricky roller door problem methodically on a same-afternoon visit. Hamish is named for installation work and pre-job communication. Paul manages incoming calls and is specifically called out for returning calls promptly, which multiple customers found unusual in a positive way for the local trades market.
Can Tom Moore & Son handle more than just a single garage door — for example, multiple doors and a gate?+
Yes — one review documents a project covering a 7.5-metre sliding gate opener plus two sectional doors across consecutive weeks, with the customer praising communication and pricing throughout. Reviews also mention multi-door residential setups. If you have a larger scope of work, they appear well-equipped to handle it, and the consistent note on punctuality and communication suggests they can manage staged projects without things falling through the cracks.