Premier Locksmith Services
Barry routinely talks customers through lock fixes for free rather than sending a tech — and multiple reviewers say they called expecting a bill and paid nothing.
This comes up in enough independent reviews to treat it as deliberate practice, not occasional generosity, and it's the clearest signal of how the business prioritises the customer relationship over short-term revenue. For jobs that do need a callout, Josh and Greg handle on-site work with multiple reviewers noting prompt arrival, clear explanation of options, and fair pricing quoted upfront. The business also offers restricted key systems — worth asking about specifically if you're managing a rental property or need to prevent unauthorised key copying. With 43 total reviews over roughly three years, the sample is reasonably sized for a sole-trader operation in regional Tasmania; it's not a large-company review pool, but the consistency across accounts is high enough to be useful.
Their work
What it's like working with them
Based on a sample of Google reviews (43 total)
“transparent about pricing before visiting”
What they help with
Based on what their customers hired them for
How they stack up
Context from 244 locksmiths in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Premier Locksmith Services
Barry leads this sole-trader locksmith operation with a team that includes technicians Josh and Greg, and each brings something distinct to the work: Barry is the go-to for phone troubleshooting and advice — multiple customers mention him talking them through fixes at no charge rather than dispatching a tech unnecessarily — while Josh handles mobile callouts including out-of-town lockouts, and Greg focuses on on-site lock selection and installation. The business covers a wider range than a typical locksmith: security doors, window screens with security wire upgrades, mortice lock repairs, restricted key systems (keys that can only be copied here by the original client), car locks, boat key cutting, and same-day emergency callouts for residential and commercial properties. What sets them apart is a deliberate policy of solving problems over the phone when possible, which has earned repeated mentions from customers who expected a bill and got free advice instead — a pattern consistent enough across 34 reviews to treat as a genuine operating philosophy rather than occasional goodwill. For jobs that do require a visit, response times run to same-day or within 24 hours in multiple accounts, and pricing is consistently described as reasonable or competitive without being prompted. They're well suited to Launceston renters and homeowners dealing with urgent lockouts, older homes with non-standard locks, and anyone wanting restricted key systems for rental properties or shared premises.
Best for: urgent residential lockouts requiring same-day response, older homes with non-standard or mortice locks, landlords wanting restricted key systems for rental properties, and homeowners needing security door or window screen installation alongside locksmith work.
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Claim This Profile — Free →Common questions about Premier Locksmith Services
Does Premier Locksmith Services do emergency callouts?+
Yes — same-day and urgent callouts are mentioned frequently across customer reviews, with one reviewer noting their faulty front door lock was fixed within 24 hours. Josh handles mobile callouts and is specifically mentioned for being accommodating even in out-of-town situations. For after-hours availability, it's worth calling directly to confirm coverage for your specific timing and location.
Will they always send a technician, or can they help over the phone first?+
Barry — the owner — is known for troubleshooting problems over the phone before deciding whether a callout is needed. Multiple customers describe being guided through fixes at no charge, including unlocking interior doors and resolving issues with storage units without needing a visit. This appears to be deliberate practice rather than occasional goodwill, so it's worth calling first and describing your situation before assuming you need a tech on site.
What services do they offer beyond basic lockouts?+
Premier Locksmith handles a broader range than lockouts alone: security door and window screen installation (including security wire upgrades), mortice lock repairs, car lock servicing, boat key cutting, and restricted key systems where keys can only be duplicated by the original client at this business. A Launceston Specsavers operations manager is among the commercial customers who mention using them, so they work across both residential and small commercial properties.
How do their prices compare to other locksmiths?+
Pricing comes up in around a third of the reviews we analysed, and the consistent descriptor is 'reasonable' or 'fairly priced.' Several customers specifically note they were given a price before the technician visited, which removes the uncertainty of on-the-day quotes. No reviewers flagged pricing as a concern, though for complex or specialist jobs it's always worth getting a figure upfront — which the business appears happy to provide.
What is a restricted key system and do I need one?+
A restricted key system uses keys that are registered to the original client and can only be duplicated at Premier Locksmith Services — meaning tenants, previous owners, or anyone else cannot get copies cut at a hardware store. One reviewer specifically mentions this as a service the business offers. It's particularly useful for landlords, property managers, or anyone who has moved into a property with an unknown key history. Ask Barry directly about compatibility with your existing locks.