Instant Windscreens Slacks Creek - Repairs & Tinting
Mobile windscreen service with concerning patterns of poor communication and booking coordination issues reported by multiple recent customers.
From 219 Google reviewsThree separate customers report issues with unreturned calls, booking confirmations, and unprofessional phone interactions with office staff. While the technical windscreen work appears to be completed competently when it happens, the administrative challenges suggest potential frustration for customers trying to coordinate appointments, particularly for insurance claims.
Their work
What it's like working with them
Based on a sample of recent customer reviews (219 total)
“no return phone calls and awful communication”
What they help with
Based on what their customers hired them for
How they stack up
Context from 52 window tintings in Logan
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Instant Windscreens Slacks Creek - Repairs & Tinting
This Slacks Creek branch handles both windscreen repairs and window tinting for vehicles, operating primarily through insurance claims rather than direct bookings. The business appears to run a mobile service model, with technicians coming to customers' locations for windscreen replacements and repairs. Based on the limited sample available, communication and coordination seem to be persistent challenges - multiple customers report booking confusion, unreturned calls, and poor follow-up from office staff. The technical work itself appears competent when completed, with one customer noting their heads-up display remained clear even with a generic windscreen replacement. However, the administrative side shows gaps in customer service protocols, particularly around appointment confirmations and insurance approval processes.
Best for: insurance claim windscreen replacements when you have limited provider choice, and situations where mobile service convenience outweighs potential communication frustrations.
Location
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Claim This Profile — Free →Common questions about Instant Windscreens Slacks Creek - Repairs & Tinting
Does Instant Windscreens Slacks Creek offer mobile service?+
Yes, they provide mobile windscreen services and will come to your location. Multiple customers mention technicians arriving at their homes or workplaces for windscreen replacements. However, based on recent reviews, there can be coordination issues with scheduling and confirming appointment times, so it's worth double-checking your booking details.
How do insurance claims work with this business?+
They handle insurance claims for windscreen work, with several customers mentioning they were directed here by their insurance company. However, reviews indicate there can be delays in getting insurance approvals processed and poor communication about claim status. Customers report being left waiting without notification when approvals aren't received on time.
What do customers say about their communication and booking process?+
Recent reviews consistently highlight significant communication problems, including unreturned phone calls, booking confusion, and unprofessional phone manner from office staff. Multiple customers report taking time off work only to find their appointments weren't properly confirmed or that no one showed up without notification.
How is the quality of their windscreen replacement work?+
The technical work appears to be completed competently when it happens, with one customer noting their heads-up display worked clearly even with a generic replacement windscreen. However, there are reports of installation issues like gaps in weather seals requiring return visits, and some customers mention cleanliness issues with handprints left on interior surfaces.