All Electrical & Refrigeration Services
Named technicians Josh, Manuel and Mitchell draw repeat praise for aircon installs and appliance work across Mackay.
The picture shifts noticeably when the job comes through a manufacturer warranty referral; around a fifth of the sample involves warranty jobs where wait times stretched to weeks or months, and several reviewers noted difficulty getting straight answers from the office during that time. Phone communication is the most consistent friction point raised across both streams, with multiple reviewers describing unhelpful or dismissive responses from certain staff members, though others specifically praised Jan and Melanie by name. Ratings have trended higher in the more recent half of the review window, which is worth noting, but the swing between experiences remains wide. If you're booking direct, ask upfront for an estimated timeframe and confirm parts availability before committing — and if you're dealing with them on a warranty job, get the expected repair window in writing from the outset.
Their work
What it's like working with them
Based on a sample of Google reviews (65 total)
“installation of 5 split system air conditioners the service has been exceptional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About All Electrical & Refrigeration Services
All Electrical & Refrigeration Services covers a broad range of work under one roof — split system air conditioning installation and servicing, appliance repairs (fridges, washers, dryers, dishwashers, ovens), and general electrical work — which makes them one of the few Mackay outfits where a single call can handle both your faulty dishwasher and a new aircon install. They also act as an authorised warranty agent for brands including Samsung, Fisher & Paykel, and Bosch, meaning some customers end up dealing with them by manufacturer referral rather than personal choice. Among the technicians mentioned by name, Josh draws consistent praise for electrical jobs and quick turnaround, Manuel (Manny) is singled out for thorough appliance installation with post-install demos and cycle checks, and Mitchell is highlighted for air conditioning knowledge and hands-on involvement from quote through to installation day. Office staff — particularly Jan and Melanie — are credited by multiple reviewers for proactive communication and keeping customers informed during longer jobs. The business is best suited to homeowners wanting a single local provider for mix-and-match electrical and appliance work, and those booking direct (rather than through a warranty referral) tend to report faster, more attentive service.
Best for: direct-booked split system air conditioning installs, prompt next-day appliance repairs in the Mackay area, and multi-trade jobs combining electrical work with appliance installation in one visit.
Location
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Claim This Profile — Free →Common questions about All Electrical & Refrigeration Services
What types of appliances does All Electrical & Refrigeration Services repair?+
Reviewers mention repairs and installations across a wide range of household appliances — washing machines, dryers, dishwashers, fridges, ovens, and split system air conditioners. They also carry out general electrical work including fan and lighting installation. The business holds authorised warranty agent status for brands including Samsung, Fisher & Paykel, and Bosch, so some repairs are routed through them by manufacturers.
How quickly can they get someone out for a repair or installation?+
Multiple direct-booking customers report same-day or next-day appointments, and several mention the technician arriving within the quoted time window. Response times appear slower for warranty-referred jobs, where a number of reviewers noted waits of two weeks or more just for an initial inspection. If speed matters, it's worth asking when you call whether parts are already in stock — one reviewer was specifically reassured of this and had a faster turnaround as a result.
Which technicians are most mentioned in customer reviews?+
Josh is mentioned by several customers for electrical jobs and is praised for being professional, affordable, and efficient. Manuel (sometimes listed as Manny) is highlighted specifically for appliance installation — one reviewer noted he ran through every wash cycle and gave a demo after fitting a washing machine. Mitchell is praised for air conditioning knowledge and for being present from the initial quote through to the installation day on a five-unit split system job.
Do customers flag any concerns about pricing?+
Pricing feedback is mixed. Several reviewers describe the final cost as fair or less than expected, and one noted the price matched the upfront quote exactly. A smaller number of reviewers felt they were overcharged — particularly for inspection fees or repairs that didn't fully resolve the problem. Asking for a written quote before work starts and confirming what the callout fee covers is a sensible step with any repair job.
Is All Electrical & Refrigeration Services suitable for warranty repairs?+
They are an authorised warranty agent for several major brands, so you may have no choice but to use them if your appliance manufacturer assigns them to your job. Reviews from warranty customers are more mixed than those from direct bookings — a recurring complaint involves long waits for parts or for a technician slot, sometimes stretching beyond a month. If you're in this situation, asking the manufacturer to provide a maximum repair timeframe in writing can help hold all parties accountable.