Bauer Mackay
Matt and Aimee run a tight split between on-site installs and office coordination — customers notice the difference.
Matt is the face on-site for installs and electrical work; Aimee fields the admin side, and together they handle what a lot of sole-trader operations can't — a proper split between field and office. Worth noting: a handful of reviews (3 in the sample) flag slow follow-through once a repair job moves into the parts-ordering or quoting phase — so if your job involves a warranty repair or a part that needs sourcing, it's worth confirming a firm turnaround date upfront rather than assuming it'll run on the same timeline as an install. One reviewer also noted the scheduling doesn't easily accommodate weekday workers who can't take time off, so if your availability is tight, ask about their booking windows before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (38 total)
“arrived on time and completing the job promptly and lastly cleaning up”
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Bauer Mackay
Matt Bauer leads the technical work on-site — customers specifically name him for split system installations, air conditioner cleans, appliance repairs, and going the extra mile (like sourcing and hauling away old units). His co-operator Aimee handles bookings and coordination, and multiple reviewers single her out for making scheduling feel effortless. Beyond standard air conditioning installs and servicing, the team regularly handles appliance repairs (dishwashers, washing machines, ovens), and holds electrician credentials — meaning jobs that cross into electrical territory, like lighting installs, don't require a separate contractor. As a sole trader outfit working across North Mackay, they lean residential: multi-unit split system installs for homes, yearly maintenance cleans, and fault diagnosis rather than large commercial contracts. Technicians are noted for explaining placement decisions and maintenance tips during the visit rather than just completing the job and leaving — several customers mention walking away understanding their system better. The team includes at least one apprentice who has handled full cleaning jobs independently and drawn positive feedback, which signals a structured operation rather than a one-person van.
Best for: residential multi-unit split system installs, annual air conditioner servicing and maintenance cleans, and home appliance repairs where the same electrician-certified team can handle the job end to end.
Location
Often needed together
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Claim This Profile — Free →Common questions about Bauer Mackay
What types of air conditioning work does Bauer Mackay handle?+
The team covers the full residential split system lifecycle — supply and installation, multi-unit installs across a whole house, annual servicing and cleans, and fault diagnosis (including unusual issues like electrical faults from pests). Several customers have had three to five units installed or cleaned in a single visit. They also remove and dispose of old units as part of an install job, which reviewers specifically called out as a bonus. Commercial or ducted systems aren't prominently mentioned in reviews, so it's worth confirming if that's your situation.
Do they handle appliance repairs as well as air conditioning?+
Yes — dishwasher, washing machine, and oven repairs all appear across their reviews, and their electrician credentials mean they can legally take on appliance work that involves electrical components. They've handled warranty repairs on behalf of manufacturers like Haier, though a small number of reviews flag that warranty or parts-dependent jobs can move slower than standard installs. If your repair requires a part to be ordered, ask them for a specific timeline when booking.
What do customers say about Bauer Mackay's pricing?+
Pricing comes up repeatedly in reviews and consistently draws positive comments — phrases like 'very reasonable,' 'affordable,' and 'great price' appear across multiple different job types, from single-unit installs to appliance repairs and cleaning visits. One reviewer noted the callout fee for a diagnostic check was $135. No one in the sample described feeling overcharged, and several mention price as a reason they'll rebook.
Who will actually turn up to do the job?+
Matt Bauer typically leads on-site for installs, electrical work, and more complex repairs. At least one other named technician (Jaqan) appears in reviews, and the team includes apprentices who handle cleaning jobs independently. Aimee manages bookings and customer communication from the office side — several reviewers specifically praised her for keeping scheduling smooth and resolving any hiccups without fuss. For smaller or maintenance jobs, an apprentice may attend solo, and reviewers who've had this experience have been happy with the results.
Can Bauer Mackay accommodate people who work full-time weekdays?+
This is worth checking before you book. One reviewer noted they had to take annual leave to work around the scheduling, suggesting their available windows may be primarily during standard business hours. Reviews don't mention weekend or after-hours availability, so if your only option is evenings or weekends, it's best to ask Aimee directly when you enquire — she's described as easy to deal with and responsive over email or phone.