CoolChain Mackay (Prince Refrigeration & Air Supply)
Brett sent installation documents and advice to a customer who hadn't even hired him yet.
That said, both reviewers point to the same thing: Brett is technically knowledgeable and genuinely generous with that knowledge, which is a meaningful data point when you're trying to solve a tricky HVAC problem. The business appears to serve licensed trade professionals and commercial operators primarily, so if you're a homeowner looking for a residential installation quote, it's worth calling ahead to confirm they take that kind of work before making the trip.
Their work
What it's like working with them
Based on a sample of Google reviews (3 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About CoolChain Mackay (Prince Refrigeration & Air Supply)
Brett, the key contact at CoolChain Mackay, stands out for something rarely advertised: he'll give you genuine technical guidance even before you've spent a dollar with him. One reviewer asked install questions cold and received detailed documents and advice unprompted — that kind of pre-sale support signals a technically confident operation, not one chasing quick transactions. The business trades as Prince Refrigeration & Air Supply and functions primarily as a trade-facing HVAC+R supplier, stocking refrigeration and air conditioning parts, consumables, and specialist tooling — making it a different animal from a typical residential installation crew. Linked Group Services, a commercial operator, uses CoolChain as a trusted supply partner, which points to a customer base that skews heavily toward licensed tradespeople and businesses rather than homeowners doing one-off jobs. If you're a DIY enthusiast or a small contractor looking for hard-to-find refrigeration components, technical spec sheets, or expert sourcing advice in the Mackay region, this is the kind of supplier relationship that pays off. Homeowners chasing a direct installation service should clarify scope upfront — CoolChain's value appears to sit in supply and technical support, not necessarily in sending a van to your house.
Best for: licensed HVAC+R tradespeople sourcing parts and consumables, contractors needing technical documentation or installation guidance, and small operators looking for a reliable local supply partner in the Mackay region.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about CoolChain Mackay (Prince Refrigeration & Air Supply)
Does CoolChain Mackay work with residential homeowners or mainly trade professionals?+
Based on available reviews, the business appears to cater primarily to licensed tradespeople and commercial operators — one reviewer is from Linked Group Services, a trade business. That doesn't necessarily mean homeowners can't engage them, but it's worth calling Brett directly to confirm whether they handle residential jobs or are better suited as a supply source for your contractor. If you're a homeowner sourcing parts for a licensed installer, this looks like a strong option.
What can Brett help with if I have a technical question about an HVAC installation?+
One reviewer explicitly praised Brett for sending detailed documents and installation advice before they'd even become a customer — suggesting he's willing to engage seriously with technical questions rather than just pointing you to a product shelf. If you have a tricky install query or need guidance on spec sheets and components, reaching out directly seems worth the call. Reviews don't cover every scenario, so confirm the scope of support he can offer for your specific situation.
What kind of stock does CoolChain Mackay carry?+
A commercial trade reviewer describes them as carrying a wide range of HVAC+R stock including consumables and specialist tooling — the kind of inventory that supports ongoing trade accounts rather than one-off retail purchases. The business trades under Prince Refrigeration & Air Supply, which suggests a refrigeration and air conditioning supply focus. For specific product availability or brands carried, it's best to contact them directly as reviews don't go into that level of detail.
How long has CoolChain Mackay been operating?+
The business has been active for approximately five years, with Google reviews spanning back to early 2019. That's a modest but meaningful track record in the Mackay HVAC+R market. Given the small number of reviews, it's harder to assess consistency over time than it would be for a larger operation — something to weigh when making your decision.