Depinto Agencies
Known to go the extra step — particularly praised by one family for attentive care of an elderly relative.
The clearest signal from those two reviews is a sharp split: one customer praised the team for going above and beyond for an elderly family member, while another had a difficult experience on a plumbing job and waited over seven weeks for a quote with no follow-up. With such a thin review history, neither experience can be treated as the norm. Before booking, ask directly which tradesperson will be assigned to your job, confirm a timeline for any quotes or follow-up, and clarify which specific trade your work falls under — the business covers multiple service categories.
Their work
What it's like working with them
Based on a sample of Google reviews (2 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Depinto Agencies
Depinto Agencies operates across a broader service footprint than the air conditioning category alone suggests — their Google profile spans general contracting, plumbing, and roofing, making them more of a multi-trade agency than a single-discipline specialist. Based in North Mackay, the business has been active for roughly 16 years, which points to some staying power in a regional Queensland market where trades businesses turn over frequently. The one standout pattern from available feedback is attentive, personalised care — one reviewer specifically called out how their elderly mother was looked after with genuine consideration, which suggests the team can be well-suited to clients who want more than a transactional experience. That said, with only two reviews on record, it's genuinely difficult to map individual team members to specific skills or identify whether their core strength lies in HVAC, plumbing, roofing, or another service area. What the reviews do confirm is that experiences vary: one customer praised the personal touch while another waited seven weeks for a plumbing quote without follow-through. If you're considering them for a job, it's worth asking upfront which trade your job falls under and who specifically will be handling it.
Best for: homeowners who value a caring, personalised approach, multi-trade jobs that span plumbing or roofing alongside air conditioning, and clients in North Mackay who prefer dealing with a long-established local operator.
Location
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Claim This Profile — Free →Common questions about Depinto Agencies
What types of jobs does Depinto Agencies handle?+
Based on their Google Business profile, Depinto Agencies covers air conditioning, plumbing, roofing, and general contracting — making them a multi-trade operator rather than a single-discipline specialist. This can be useful if your job crosses trades, but it also means it's worth confirming upfront which specific tradesperson will be assigned to your work. Reviews don't provide enough detail to identify which service area is their primary focus. Contacting them directly with your specific job description is the best way to assess fit.
What do customers say about Depinto Agencies' service?+
With only 2 Google reviews on record, the picture is mixed. One customer praised the team for going the extra step and providing genuinely caring service for an elderly family member. The other reported waiting over seven weeks for a plumbing quote with no follow-through despite chasing the office. Because there are so few reviews to draw from, neither experience can be treated as typical — ask for a clear timeline commitment when you first make contact.
Does Depinto Agencies provide quotes before starting work?+
They do provide quotes, but one reviewer had a frustrating experience waiting more than seven weeks for one after a plumber visited their home. That's a single account and may not reflect current practice, but it's worth setting clear expectations when you book. Ask directly how long their quote turnaround typically takes and request a specific follow-up date. Reviews don't mention pricing levels, so confirm costs when you speak with them.
Is Depinto Agencies suitable for older or less mobile clients?+
One reviewer specifically highlighted that the team looked after their elderly mother 'so well,' describing the experience as going the extra step. That suggests at least some team members bring a considerate, patient approach to clients who need more support. However, this comes from a single review, so it's one data point rather than a verified pattern. If accessibility or extra care is important for your situation, it's worth mentioning that when you call.
How long has Depinto Agencies been operating in Mackay?+
The business has been active for approximately 16 years, which is a reasonable tenure for a trades business in regional Queensland. Longevity in a regional market like North Mackay generally indicates they've maintained enough work to stay viable, but it doesn't by itself speak to current service quality. Their review history on Google is thin — just 2 reviews — so length of operation is one of the stronger signals available. Ask them about any local projects or references that might give you a more grounded sense of their current work.