Immersion Air Conditioning
Shane personally returns same-day when post-install faults arise — two customers confirm it.
The crew is consistently described as polite and on time, and Shane himself appears to stay directly contactable rather than routing through admin. Ten reviews is a thin base to draw firm conclusions from, so it's worth asking Shane directly about his licensing, warranty terms on installations, and whether he covers your specific suburb before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (10 total)
“Shane came back immediately after giving him a call”
“install 4 Aircon units for our entire downstairs bedrooms and living area”
“Compared three quotes and Immersion was the best”
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Immersion Air Conditioning
Shane runs this sole-trader operation out of Andergrove and personally leads installations and service calls — reviewers name him directly and credit him with being on the tools alongside a small crew. The team's clearest niche is residential split system work: installing multiple units across whole-home setups, swapping out failed units under time pressure, and returning same-day when a post-install issue emerges. That last habit — Shane messaging back quickly and showing up to fix a hiccup rather than leaving it with the homeowner — appears in multiple accounts and seems to be a deliberate part of how the business operates. Families with young children or vulnerable household members have noted that Shane prioritises urgent replacements and doesn't pad out timelines unnecessarily. On pricing, one reviewer compared three competing quotes and went with Immersion as the best value, which suggests competitive rates for the Mackay region — though with a small total review pool, that's a single data point rather than a pattern. Best suited to homeowners who want a trades-owner they can message directly, rather than going through a booking centre.
Best for: homeowners wanting direct access to the owner-operator, families needing urgent split system replacements, and whole-home multi-unit installations in the Mackay region.
Location
Often needed together
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Claim This Profile — Free →Common questions about Immersion Air Conditioning
Does Immersion Air Conditioning handle multi-unit installations in one visit?+
Yes — one reviewer describes Shane and his crew installing four split system units across an entire home's downstairs bedrooms and living area in a single job. The team worked through site complications on the day without issue. If you're fitting out a whole property or adding multiple rooms, this appears to be within their normal scope of work. Confirm the exact timeline and crew size when you request a quote.
What happens if there's a problem with my unit after installation?+
Two separate customers in the review sample describe contacting Shane after a post-install fault and having him return to fix it the same day. In both cases, a quick message to Shane was enough to get him back on-site promptly. This seems to be a deliberate part of how the business handles its warranty obligations, though you should confirm the formal warranty terms and what's covered before work begins.
How does Immersion Air Conditioning compare on price?+
One reviewer stated they compared three quotes and chose Immersion as the best-priced option. Another noted the pricing was reasonable for the service received. With only 10 total reviews, this is a limited sample — but there's no mention of pricing complaints across the reviews available. It's worth requesting a written quote and asking Shane to itemise labour and equipment costs so you can compare directly.
Is this a solo operator or does Shane work with a team?+
Shane is the owner and primary contact, but he works with a small crew on larger jobs. Multiple reviews reference 'Shane and the guys' attending together for bigger installations. For smaller jobs like single unit repairs or replacements, it's not always clear from reviews whether Shane attends solo or brings someone — worth clarifying when you book.
What areas does Immersion Air Conditioning service?+
The business is based in Andergrove, QLD, which sits within the Mackay region. Reviews don't specifically name other suburbs served beyond the Mackay area, so if you're outside Andergrove or central Mackay, it's worth checking coverage directly with Shane before requesting a quote.